MLL - Service Delivery Lead

Hybrid in Tampa, FL, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
12 Months
Hybrid
Depends on Experience
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Fitment

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Job Details

Skills

  • Service Delivery
  • Machine Learning Lifecycle
  • MLL
  • R&D
  • Labs Support
  • Auditing
  • Backup Administration
  • Change Control
  • Change Management
  • Collaboration
  • Computer Science
  • Computerized System Validation
  • Continuous Improvement
  • Cyber Security
  • Dashboard
  • Data Integrity
  • ELN
  • Firewall
  • GAMP
  • GxP
  • Hardening
  • ICE
  • IT Service Management
  • ITIL
  • Information Technology
  • Innovation
  • IoT
  • JIRA
  • KPI
  • LIMS
  • Leadership
  • Machine Learning (ML)
  • Management
  • Network
  • Optimization
  • Quality Assurance
  • ROOT
  • Regulatory Compliance
  • Research and Development
  • SLA
  • Servers
  • ServiceNow
  • Stakeholder Management
  • Virtualization

Summary

Role: MLL - Service Delivery Lead
Location: Tampa, FL (Hybrid 2 to 3 Days Onsite)

Mode: Contract

Job Description:

Role Purpose

Own end-to-end delivery, reliability, and continuous improvement of IT services that enable R&D innovation across multiple MedTech business units. Ensure secure, compliant, and resilient operations across lab computing, instrument workstations, segmented/ICE networks, and integrated IT/OT capabilities.

Minimum Qualifications

  • Bachelor s in information technology, Computer Science, Engineering, or related field; or equivalent experience.
  • 5+ years in IT service delivery/operations with hands-on supporting scientific/R&D/operational technology environment (instrument PCs, controllers, data systems) and ITILaligned ITSM (ServiceNow, Jira).
  • Strong understanding of segmented/ICE networks, firewalls, and secure equipment connectivity in regulated settings.
  • Proven leadership of multivendor, onsite/remote teams with measurable SLA attainment and continual improvement.
  • Clear, concise communicator across operations, quality, and technical stakeholders; strong stakeholder management in fastpaced settings.

Preferred Qualifications

  • Cloud/virtualization exposure; knowledge of cybersecurity best practices; familiarity with R&D OT integrations; ITIL v3/v4 certification ISA-95/ NIST
  • Experience with GxP/CSV or CSA frameworks (e.g., GAMP 5), audit support, and dataintegrity practices.
  • Familiarity with lab data systems (e.g., ELN/LIMS, CDS), IoT integrations, and monitoring in segmented networks.
  • Machine Learning Lifecycle in R&D Labs

Key Responsibilities

  • Lead day-to-day IT service delivery for R&D labs working in collaboration with the site based BT and R&D leaders; incident, request, problem, and change management via ITIL/ServiceNow with clear SLAs/OLAs and root-cause eradication and transparent communications to site leadership.
  • Act as the site technologist. Translate R&D site strategies into practical, secure solutions on the shop floor and in labs; advise on architectures, platforms, and patterns that accelerate throughput and quality. Understand and document the business goals(s) and how our technology can enable those outcomes
  • Serve as domain expert for deployments involving firewalls, ICE/segmented networks, IT/OT integrations, IoT enablement, and equipment connectivity (instrument PCs, controllers, gateways). Document local site capabilities such as asset lists, and locally managed applications working with the BT site leader
  • Oversee core lab infrastructure (servers, networks, software baselines, backups/DR) and coordinate patching, hardening, and vulnerability remediation for instrument workstations within regulated constraints. Support audits, CAPAs, deviations, and change control.
  • Partner with Lab Operations, Quality, Engineering, Cybersecurity, and vendors to translate lab needs into scalable, secure solutions; manage vendor performance, and onsite activities.
  • Drive continuous improvement and cost optimization (process simplification, automation, standardization), maintaining transparency through KPI dashboards and service reviews.
  • Ensure compliance with GxP/dataintegrity expectations (e.g., GAMP 5, ALCOA+), and support audits, CAPAs, deviations, and change control for computerized systems.
  • Coordinate site readiness for projects (lab moves, new instruments, integrations), including network segmentation (ISA-95 / NIST), connectivity, and qualification/validation impact.
  • Maintain cybersecurity and data-integrity expectations; support regulated operations (e.g., GxP) as applicable.
  • Maintain robust knowledge articles and runbooks for repeatable, highquality operations in MLL contexts.
  • Champion reliability and value. Ensure each initiative ties to business outcomes safety, quality, service, cost working closely with Operations, Quality, Engineering, and Cybersecurity.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10411276
  • Position Id: 8980000
  • Posted 2 hours ago

Company Info

About K-Tek Resourcing LLC

Vision

To be a trusted partner and advisor to our customers

Mission

At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

Who We Are & What We Do

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".

Values

-Commitment to our customers success through Integrity

-Excellence through Quality

-Growth through customer value creation

About_Company_One
Contact the job poster
Govind Singh

Govind Singh

Senior Technical Recruiter @ K-Tek Resourcing LLC
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