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Service Delivery Manager (SDM)

Richmond, VA, US • Posted 16 hours ago • Updated 16 hours ago

Contract W2

12 Months

On-site

$50 - $50/hr

K-Tek Resourcing LLC

Fitment

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Job Details

Skills

IT Service Management
Service Delivery
IT Operations

Summary

Client-: HCL America

Role-: Service Delivery Manager (SDM)

Location: Richmond, VA (Onsite)

Experience: 5+ years

Contract: Long Term Contract

Job Summary:

Looking for an experienced Service Delivery Manager with strong experience managing IT operations, major incidents, and service delivery in retail or distribution environments. Candidate should have excellent stakeholder management and ITIL knowledge.

Required Skills:

Experience managing IT service delivery and operations
Strong P1/P2 Incident Management experience
Knowledge of ITIL Incident & Problem Management
Experience handling SLAs, KPIs, and operational governance
Strong communication and client management skills
Experience coordinating onsite/offshore teams and vendors
Understanding of Retail POS, Store Infrastructure, or DC systems preferred

Preferred Certifications:

ITIL v3 / ITIL v4
PMP / PRINCE2 / Agile Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10411276
Position Id: 8977957
Posted 16 hours ago

Company Info

About K-Tek Resourcing LLC

Vision

To be a trusted partner and advisor to our customers

Mission

At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

Who We Are & What We Do

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".

Values

-Commitment to our customers success through Integrity

-Excellence through Quality

-Growth through customer value creation

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Contact the job poster

Fahad Syed

US IT Recruiter @ K-Tek Resourcing LLC

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