Description
We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team supporting users in Detroit, Michigan. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, solving day-to-day desktop issues, and delivering responsive service in an onsite environment. The role supports a multi-location user base and offers the chance to contribute to a collaborative team while building long-term potential within the organization.
Responsibilities:
Provide frontline technical assistance for desktop, laptop, and basic system issues affecting end users across supported sites in Detroit, Michigan.
Troubleshoot Windows operating system problems and resolve common hardware, software, and connectivity concerns in a timely manner.
Support Microsoft 365 applications by assisting users with access issues, account questions, and general productivity tool troubleshooting.
Manage user account administration tasks such as setting up new profiles, updating access, and completing password reset requests through Active Directory.
Monitor and respond to service desk tickets, ensuring incidents are documented clearly and resolved or escalated appropriately.
Deliver onsite support as the primary point of contact for most users at the main location while also assisting staff at a secondary site as needed.
Collaborate with other IT team members, including help desk leadership and infrastructure support staff, to address recurring issues and improve user experience.
Requirements
1-5 years of experience in help desk, desktop support, or a similar end-user support role.
Working knowledge of Active Directory, including account creation, access updates, and password management.
Experience supporting Microsoft 365 and Windows-based environments, including Windows 10.
Ability to diagnose and resolve basic technical issues involving desktops, applications, and user access.
Familiarity with ticketing systems and service desk workflows for tracking and managing support requests.
Strong communication skills with the ability to assist users professionally in an onsite support setting.
Availability to work primarily onsite and provide support across multiple local office locations when required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02210-0013443207
- Posted 6 hours ago
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