Description
We are looking for a Help Desk/Desktop Support Analyst to support classroom and staff technology operations for a Contract assignment in Cleveland, Ohio. This role is ideal for someone who enjoys hands-on technical work and takes pride in preparing equipment so end users can work effectively. The position will focus on device setup, organization, and basic troubleshooting while contributing to day-to-day technology readiness across the district.
Responsibilities:
Prepare computers, laptops, and other technology assets by cleaning, sanitizing, and readying them for reassignment or deployment.
Configure and reset devices so they can be returned to service efficiently and accurately.
Assist with the installation and arrangement of classroom and office equipment for teachers and staff members.
Provide support for hardware such as desktops, laptops, and interactive classroom display tools, including smart boards.
Maintain accurate records of inventory, device condition, and completed tasks using spreadsheets and internal tracking resources.
Organize technology materials and equipment to support project activity and ensure materials are easy to locate and distribute.
Collaborate with team members to complete device staging, preparation, and rollout work within established timelines.
Follow standard technical procedures and resolve straightforward computer and hardware issues as they arise.
Requirements
Familiarity with Windows-based computer systems, including Microsoft Windows 10.
Basic troubleshooting ability for common hardware and desktop support issues.
Comfort working directly with computers, peripherals, and classroom technology equipment.
Strong attention to detail when handling device preparation, tracking, and setup tasks.
Ability to stay organized while managing multiple pieces of equipment and work assignments.
Capability to work effectively in a team-oriented environment.
Willingness to follow established technical processes and complete hands-on support tasks reliably.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03340-0013434452
- Posted 4 hours ago
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