The Plant Quality Engineer (PQE) - Responsible for all aspects of product conformity for their systems / Components at the Toledo Assembly Complex - South.The PQE reports directly to the PQE Lead and will build effective relationships with both salaried andhourly,assembly plant/corporate personnel,in order tocomplete projects within their area of responsibility. Responsibilitiesinclude:Validating product changes, providing technicalexpertise, and improving outgoing quality that will meet or exceed our customers? expectations.With unquestioned integrity and strength of conviction, the PQE responds to manufacturing quality issues and manages all product changes.Through the usage of advanced problem-solving methods and SIS kaizenmethodology, the PQE supports all continuous quality improvement initiatives within the plant. Furthermore, the PQE must work collaboratively with cross-functional manufacturing teams andfacilitatesconsensus and drive action from the main stakeholders.
Additional Responsibilities Include:
- Represent ?Voice of the Customer? within the Assembly Plant
- Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation
- Review warranty/Customer Quality Insight (CQI) claims daily,maintainissue stratification andmaintaintheportionof Warranty Wall responsible for their area.
- Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN))
- Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets)
- Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved.
- Collaborate and lead internal and external resourcestoachieve project/program timing.
- Lead teams toidentifyissues/risks associated with product designs,processesand applications by utilizing FMEA?s and other risk assessment tools.
- Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans are implemented andmaintained(i.e.Driven by Standards, Process Flow, PFMEA, Control Plans requirements, AM/PM Schedules, measurement/visibility)
- Partner withProcess Quality team to properly map issues/defects within PFS/MCV to ensure vehicles with defects will not escape the plant and defects areidentified, measured (trends) and issues are attacked.
- Support the plant on complex issues from Final, Rolls, BSR, CPA/CTVV (Vehicle Center).
- Protect product design intent and function whileassistingwith identification and solutions of manufacturing constraints.
- Empowered to escalate product related issuesincluding:stopping the line and executing yard holds/PRIs where needed.
- Ensure adherence to all associated standards for proper handling and installation of related components
- Manage the implementation of Product/Process Changes through Risk Assessment and station readiness process (PERs, IAAs, CNs and Station Change Management)
- Perform critical Yard Hold/Product Related Issue (PRI) activities to ensure vehicle quality, mitigation of risks and prompt release of units
- Support Quality & Customer Safety Pillar by leading resolution of Quality issues
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