Business Systems Analyst

Duration: 12+ months

Location: Remote

Details:

The Business Systems Analyst will support Schwab API integration and platform modernization initiatives by partnering with Product Owners, business stakeholders, technology teams, and cross-functional delivery partners to define, document, and validate business and technical requirements. This role requires prior hands-on experience working on API integration projects, including documenting API business rules, data mappings, integration requirements, use cases, user stories, acceptance criteria, dependencies, and end-to-end testing scenarios. The ideal candidate will bring strong general BSA capabilities, a solid understanding of Agile delivery, and the ability to translate complex business processes into clear, actionable requirements for technology teams.

What You Will Do

•  Partner with Product Owners, business partners, architects, developers, QA, and integration teams to gather, analyze, and document requirements for API-enabled capabilities and related business processes.

•  Document API business rules, data mappings, request/response requirements, integration points, source-to-target data flows, system dependencies, error handling scenarios, and operational impacts.

•  Identify and clearly document use cases, user scenarios, edge cases, and business logic needed to support new features, enhancements, conversions, and modernization initiatives.

•  Translate business needs into epics, features, user stories, acceptance criteria, process flows, sequence diagrams, journey maps, and detailed functional requirements.

•  Support backlog refinement, sprint planning, PI planning, release planning, sprint reviews, and other Agile ceremonies by providing clear requirements and timely clarification to Scrum teams.

•  Collaborate with technology teams to understand impacted systems, data sources, API consumers, upstream and downstream dependencies, sequencing, and implementation considerations.

•  Map requirements to test cases and support end-to-end testing, integration testing, UAT, defect triage, and validation of completed work against acceptance criteria.

•  Support production issue analysis by helping assess business impact, document root cause, prioritize fixes, and identify preventative measures or process improvements.

•  Create, organize, and maintain project documentation that is easy for cross-functional business and technology stakeholders to understand and use.

•  Help coordinate work across multiple teams when initiatives span domains, systems, platforms, or delivery groups, escalating risks, blockers, and dependencies as needed.

Required Skills & Experience

•  Previous API project experience is required, including experience supporting API integrations. 

•  Ability to document API requirements, data mappings, business logic, integration rules, source-to-target data needs, dependency diagrams, and end-to-end process flows.

•  Strong general Business Systems Analyst experience, including requirements elicitation, stakeholder interviews, current-state and future-state analysis, gap analysis, story writing, acceptance criteria definition, and documentation ownership.

•  Experience working in Agile or SAFe environments with Product Owners, Scrum Masters, developers, QA, architects, and business stakeholders.

•  Ability to write clear user stories, split large stories into smaller deliverables, groom and refine backlogs, and support release and sprint planning activities.

•  Strong analytical skills with the ability to understand complex systems, uncover unarticulated requirements, identify edge cases, and connect business needs to technical solutions.

•  Ability to bridge communication between business and technology teams, translating technical concepts for business partners and business needs for engineering teams.

•  Strong documentation organization skills with the ability to create clear, structured artifacts that support development, testing, compliance, operational readiness, and long-term knowledge transfer.

•  Experience supporting integrated testing efforts, including test case development, requirement traceability, defect clarification, E2E testing coordination, and UAT support.

•  Ability to manage ambiguity, shifting priorities, cross-team dependencies, delivery risks, and competing stakeholder needs in a large, matrixed enterprise environment.

Preferred Qualifications

•  Financial services, retirement services, recordkeeping, payment processing, operational transaction processing, or other highly regulated industry experience.

•  Experience using Jira, Rally, Confluence, Visio, or similar tools for requirements management, process documentation, backlog tracking, and cross-team coordination.

•  Familiarity with regulatory, compliance, legal, risk, or controls considerations impacting technology delivery in financial services environments.

•  Ability to create process flows, activity diagrams, context diagrams, intersystem dependency diagrams, sequence diagrams, and journey maps.