Operations Production Specialist

job summary:

The Data Center Operations Production Specialist owns the responsibility of ensuring all IT infrastructure within the data.

The center environment has been configured and deployed to proper specifications and placed online in a timely manner

location: Elk Grove Village, Illinois

job type: Contract

salary: $25 - 30 per hour

work hours: 8am to 5pm

education: High School



responsibilities:

Key Accountabilities

- Utilize custom management software and internal ticketing system to provide customer support

- Assign physical locations and IPs for simple customer configurations

- Assign physical locations and request IPs for complex customer configurations

- Utilize custom software to maximize space/power utilization within the data center environment

- Complete customer configuration installations; including hardware modification, operating system installation, mounting of devices within cabinets and completion of all required cabling

- Build fully functioning servers utilizing x86-based hardware components

- Install Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server on supported x86-based hardware platforms

- Configure simple operating system storage requirements including file system, disk management and RAID technologies

- Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password and connectivity issues

- Configure and establish local area network (LAN) connectivity and remote access to customer configurations utilizing SSH or Terminal Services/Remote Desktop Services and Remote Access Controllers

- Complete the configuration and deployment of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances

- Complete the configuration and deployment of storage devices including shared and dedicated SAN, DAS and NAS arrays

- Provide technical communication relating to customer configurations in a concise, professional manner

- Demonstrate a strong understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems

- Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed

- Serve as the primary technical escalation point for DCOPS Technician I personnel

- Coordinate the onboarding and training for all new DCOPS personnel within the team

- Execute and maintain meticulous 5S and housekeeping practices

- Demonstrate no less than full performance in a continuous, consistent, measurable manner

- Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers

- Communicate in an honest, transparent manner focused on building trust amongst customers and

qualifications:

REQUIREMENTS: for US

- High School diploma or equivalent required; University or College degree preferred

- Minimum 2-years experience working in a data center environment or equivalent technology background required

- Minimum two years of experience or demonstrated familiarity with building, repairing or upgrading hardware components required

- Minimum two years of experience in a customer service oriented position preferred

- Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred

- Required experience with Dell PowerEdge and HP ProLiant rack server hardware

- Required experience: Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS.

- Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches and ASR series routers required

- Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, and EMC VMAX and VNX SAN systems.

- Must prepare and deliver technical training sessions for data center staff

- Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.

- Must be able to prioritize work in a fast paced, high pressure environment including resolving escalated issues and events

- Must have experience leading root cause analysis investigations

- Must possess exceptional written and verbal skills, type proficiently, and exhibit professional phone etiquette

- Must be proficient with productivity software, including Microsoft Office and Open Office as well as email client software

- Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.