Production Support Analyst I

Job#: 3041798

Job Description:

Job Title: Production Support Analyst I

Location: Irvine, CA - Hybrid- 1-2 days onsite, preferably but flexible

Duration: 12 months

Responsibilities:

Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale

Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)

Work with Data Management and QA/QE teams to support testing and launch of new menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)

Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production

Work with Menu Middleware (MMW) Developers to support MMW releases

Follow Change Management procedures

Complexity & Problem Solving:

Learns routine assignments of limited scope and complexity

Follows practices and procedures to solve standard or routine problems

Autonomy & Supervision:

Receives general instructions on routine work and detailed guidance from more senior members on all new tasks.

Work is typically reviewed in detail at frequent intervals for accuracy.

Communication & Influence:

Builds stable internal working relationships.

Communicates and seeks guidance/feedback regularly from more senior members of the team.

Primarily interacts with supervisors, project leads, mentors, or other professionals in the same discipline.

Explains facts, policies, and practices related to discipline.

Knowledge & Experience:

Typically requires a college degree (or equivalent) with up to one year of experience but may not have any.

Has conceptual knowledge of theories, principles, and practices within discipline and industry.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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