Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
SummaryJoin the team that helps Oklahomans access affordable healthcare through the Insure Oklahoma program. As a Program Coordinator, you'll determine eligibility for employees and employers, process enrollments, and resolve program-related inquiries with accuracy and empathy. Working closely with members, insurance agents, employers, and state partners, you'll ensure smooth program operations and exceptional service delivery. This role reports to the Insure Oklahoma Manager and plays a key part in maintaining program integrity and client satisfaction.
Your role in our mission - Respond to incoming inquiries from employees, employers, providers, and insurance agents, interpreting and applying program rules and procedures.
- Research, analyze, and resolve complex member and employer issues related to eligibility, enrollment, and premium payments.
- Process enrollments, plan changes, and data corrections accurately within established timelines.
- Identify operational or contractual issues and assist in developing procedures to resolve or clarify them.
- Represent the organization in meetings, trainings, and seminars as needed to support Insure Oklahoma initiatives.
What we're looking for - Strong knowledge of the Insure Oklahoma and/or SoonerCare programs, with experience in eligibility, enrollment, or call center environments.
- Exceptional communication and problem-solving skills, with the ability to interact effectively with members, employers, agents, and healthcare professionals.
- Proven ability to interpret and apply program guidelines, policies, and state procedures accurately and efficiently.
- Six months to eighteen months of relevant experience (Insure Oklahoma, SoonerCare, or call center) or a combination of education and experience totaling 2 -3 years.
- Preferred: Direct experience with Insure Oklahoma and/or bilingual proficiency in Spanish and English.
What you should expect in this role - Monday through Friday schedule, 8:00 a.m. - 5:00 p.m. CST.
- Collaborative, team-oriented environment focused on public service and continuous improvement.
- Opportunities to contribute to special projects and process enhancements.
- Occasional participation in outreach or training events representing the program.
- Hybrid or on-site work expectations as determined by business needs.
#LI-ONSITE #LI-SA1
The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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