CRM Lead

San Jose, CA, US • Posted 13 hours ago • Updated 13 hours ago

Contract W2

No Travel Required

On-site

$60 - $63/hr

Fitment

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Job Details

Skills

Analytics
Cloud Computing
Communication
Customer Experience
Customer Relationship Management (CRM)
Customer Service
Fusion
Genesys
JavaScript
Leadership
Management
Middleware
MuleSoft
OBIEE
Oracle
Oracle EBS
PHP
Reporting
Retail
Scripting
Stakeholder Management
Technical Writing

Summary

Client is looking for CRM Lead for San Jose, CA.

Client- Western Digital

Fusion experience is must.

Required Skills

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments

Preferred Skills:

Oracle certifications (e.g., Oracle B2C Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTP6C1bwRZQ9UzV
Position Id: 8856908
Posted 13 hours ago

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CRM Lead

Dice Job Match Score™

Job Details

Skills

Summary

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