CRM Lead

San Jose, CA, US • Posted 19 hours ago • Updated 19 hours ago

Contract Independent

Contract Corp To Corp

Contract W2

No Travel Required

On-site

$65 - $70/hr

Fitment

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Job Details

Skills

Cloud Computing
Oracle
JavaScript
Leadership
Middleware
Customer Relationship Management (CRM)
Customer Experience
Customer Service
Genesys
MuleSoft
Reporting

Summary

Job Title: CRM Led

Location: San Jose, CA.

Required Skills

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments

Preferred Skills:

Oracle certifications (e.g., Oracle B2C Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10501706
Position Id: 8856032
Posted 19 hours ago

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CRM Lead

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Job Details

Skills

Summary

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