Data Center Lab Technician

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

This is a lab environment associated with the testing and development of the client's products. Milestone Technologies is seeking a mid-level engineer to apply their technical skills in a fast-paced and complex environment. Having a working knowledge of server hardware, and client devices and the desire to participate in projects happening in the data centers and data rooms is crucial to this role. This position will work to diagnose and resolve computing issues at scale, escalate issues, and work with remote engineering teams. Additionally, this role will support rack lifecycle processes with a focus on helping build out and support cloud-scale compute and storage environments. Solid communication skills are a requirement for this role. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The candidate should also have a working knowledge and experience in at least one of the following core areas: Networking, Programming/Scripting, Hardware, and OS repair.
Work within the client's ticketing system and SLAs in support of the health of the client's server fleet
Perform root cause analysis of complex technical issues and drive resolution
Hardware installation, rack, and stack, cabling, rack integration, provisioning, and decommission
Responsible for assisting with projects (new capacity, as well as retrofits) and repairs throughout the data center
Understand and debug hardware, and Linux and Windows OS-related issues using command-line tools and techniques
Execution of turn-up/turn-down processes with support from ISOS
Analyze data to diagnose systemic issues
Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence future design to ensure ease of serviceability
Identify and help create documentation for the global data center knowledge base
Assist with process improvements and best practices in data center operations
Maintain an efficient, orderly hardware test lab operation within the production/non-production data center
Device/system configuration
Help develop global standards for processes, workflow, and automation roadmaps for tools that facilitate deployment, maintenance, and decommissioning of server hardware at scale. Lead process improvements and best practices in data center operations
Provide cross-functional communication with other technical operations groups
Other tasks as required to support IT service on a local basis

Skills
Extensive understanding of PC / server hardware
Proficiency in the Linux command line with common UNIX tools
1+ years of experience with Linux system administration, network administration
Driven, self-motivated work ethic
Eagerness to learn new technologies and adapt to constant change
Focused, detail-oriented, able to manage and analyze technical data from multiple sources
Ability to dynamically switch between people-oriented and technically-oriented mindsets
Excellent written and verbal communication skills
Able to safely lift and move a minimum of fifty (50) pounds

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.