Senior Business Analyst

Senior Business Analyst

12 Months contract extension

McLean , VA On-site M-F (Locals required; F2F interview)

Must Have Qualifications:

• 3+ years of relevant experience.
• Candidate must have hands-on experience with Jira, SharePoint, and be proficient in excel.
• Candidate must have experience archiving data, standardizing repositories, and experience with governance writing (technical writing experience is preferred).
• Ideal candidate will have some PM experience.
• Soft skills: analytical skills, proactive, time management, prioritization, able to keep projects on track.

Job Description

• Backlog reduction and intake processing
• Documentation follow-ups and remediation tracking
• Issue IC2630 cleanup (expired exceptions, NFR waivers)
• Confidential repository scrubbing and standardization (CIDER readiness)
• Support parallel processing: Manual exception processing continues outside the SNOW automation pilot scope
• Pilot-eligible requests are processed through SNOW automation
• Ensures no disruption to BAU throughput, no pause in approvals, and controlled validation of automation outcomes

• Expected Outcomes

• Reduction of 45-request backlog
• Improved adherence to 14 28 day SLA
• Lower compliance and operational risk from expired/undocumented exceptions
• Safe execution of SNOW automation pilot without interrupting BAU delivery
• Protection of SNOW/CIDER and Issue 2630 delivery timelines

Skills Overview

• The skills needed should reflect the analytical judgment required to manage a high-volume exception and deviation environment while minimizing compliance and operational risk.
• This includes assessing intake volume, backlog size, and processing trends to prioritize work that most effectively reduces SLA exposure; evaluating exception quality to quickly identify missing or deficient information; and applying risk-based prioritization to sequence work based on expiration risk, regulatory exposure, and downstream impact.
• Strong data hygiene and validation skills ensure exception records are accurate, standardized, and ready for audit or migration, supporting both day-to-day operations and longer-term process improvements.
• Equally critical are delivery, time, and communication skills that enable consistent execution under pressure. This includes managing multiple parallel workstreams such as BAU processing, backlog cleanup, and automation pilots while tracking dependencies and removing blockers.
• Effective workload and capacity management supports sustained throughput without sacrificing quality, balancing urgent expiring items with steady-state intake.
• Clear follow-up communication and concise status reporting safeguard requesters, partners, and leadership remain aligned on progress, risks, and priorities, allowing governance and approvals to continue without disruption.