Principal Experience Engineer

Software Guidance & Assistance, Inc., (SGA), is searching for a Remote Principal Experience Designer for a consulting opportunity with one of our premier Insurance clients

Description:

We are seeking a Principal Experience Designer with a passion for crafting exceptional user experiences and a track record for delivering beloved products from concept to launch. As a senior member of our design team, you will collaborate closely with enterprise data product teams to drive innovation and elevate our data product offerings to best-in-class experiences. You will lead UX strategy & research - defining a clear, research-driven vision and translating it into a prioritized UX roadmap that aligns with product and business goals. Interested candidates will demonstrate the ability to conduct, direct, or guide others on complex user research, and generate consensus and excitement over the vision. They'll establish and maintain design principles, patterns, and systems to ensure coherence and scalability across products; set measurable success metrics; partner with product, engineering, experience design & research, and leadership to surface opportunities and remove blockers. They will evangelize human-centered design across the organization while mentoring more junior team members to raise craft and consistency. They should be excited to explore the opportunities that AI technology presents for making experiences better for employees.

In this role you will...

Operate as a thought partner to our product leaders and stakeholders representing the voice of our users at every step, and sharing strategy plans early and often, seeking constructive feedback and integrating feedback to improve solutions.
Cascade context up to leadership and strategy down to teams
Partner with Product, Engineering, Experience Research and Experience Design to drive strategic discovery and work with product and engineering leaders to drive dual track agile - advocating for best practices in UX process
Demonstrate proficiency in user research, user-centered design methods, and excellent analytical problem-solving skills, leveraging all available data sources to understand, establish and communicate the objectives, opportunities, and the high-level vision for all assigned experiences
Plan and conduct stakeholder interviews with key business partners, ensuring proper inputs are considered for each assigned experience, getting to the root of both our business & employee needs
Lead design and research efforts as well as work hands-on with the UX designers across our most complex cross-functional investments.
Establish and drive consistent design patterns via our design system so that our users receive a cohesive experience regardless of which disparate business areas that the design work might originate in
Provide creative direction and conduct design reviews to ensure that the overall vision for products is achieved.
Offer leadership within the design team, introducing new practices and influencing team members to try new methods; continuously seek opportunities for process improvement and efficiency within the design team.
Mentor more junior members of the experience design & research staff, employing expertise in your craft to further the skillset of our team.

Qualifications:

A digital portfolio we can review online is required
Bachelor's degree and 10+ years of professional experience, including a strong background in UX strategy and research with a high bar for quality and impeccable attention to detail
Familiarity with the following core disciplines, with demonstrated mastery in user research (particularly mixed-methods) and expertise in two others: visual design, UX design, prototyping, front-end development and/or experiment design
A foundation of AI, Natural Language and Machine Learning knowledge
Ability to make smart, strategic, and user-centered design decisions, while also being open to iterating continuously as needs, trends, and requirements change.
Skill in translating insights into frameworks, opportunity backlogs, and decision artifacts (scorecards, PRFAQs, one-pagers)
Exceptional ability to synthesize complex technical findings into clear, actionable narratives for different audiences (Product, Engineering, Data Science, and senior leadership)
Can work through ambiguity and knows how to acquire information independently, work independently, and in a team environment
Track record of independently scoping, prioritizing, and delivering end-to-end research in ambiguous, multi-stakeholder contexts.
Ability to identify the highest-impact questions, negotiate scope, and manage trade-offs.
Proven ability to create alignment among senior management on ideas/projects/process
Proven track record of collaborating effectively at all levels of the organization
Strong organization and analytic thinking skills, with ability to translate technically complex content into user scenarios, flows and diagrams. Proven track record of collaborating effectively with cross-functional teams
Experience working with LLMs and designing human in the loop workflows.
Familiarity with terminology from data lifecycle OR financial- investment-related domains.
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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.