Role: Training and Support Specialist
Location: Raleigh, NC (Hybrid)
Duration: 12+ months
Job Description:
Skill Matrix:
Skill | Required / Desired | Years |
Experience in curriculum design and developing training materials for adult learners | 3 years required | |
Strong content development skills needed. | 3 years required | |
Instructional design and technical knowledge needed | 5 years required | |
Understands the NC Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs. | 3 years Nice to have | |
Adobe Articulate 360 | 3 years required | |
Experience with adult learning practices, principles and procedures in classroom and on-line presentations | 3 years required | |
This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. | 3 years required | |
Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex | 3 years required | |
Interview Type: Either Webcam Interview or In Person
The services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects.
No travel is required. This is a Monday-Friday, 8-5 position. The client follows a hybrid work model. The client will require 8 days per month onsite. Remote option is available, upon approval, for the selected candidate that may not be local to the Raleigh, NC area.
The purpose of the position will be to create in-person and online training content to support organizational initiatives and business units. Strong instructional design and technical knowledge a must. Strong content development and writing skills needed. Ability to create resources to support employee learning, such as tips, job aids, and templates. Good research skills. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills. Must be professional, available during work hours, responsive, and timely. Must be attentive to detail and meet required timelines for deliverables.
DHB prefers experience with following tools: SharePoint page administration, Adobe Articulate (Storyline and Rise) & Camtasia, MS Teams. Candidates with experience developing curriculums or training in partnership with subject matter experts is preferred. Creating training videos and microlearning, a plus. Use of voiceover tools a plus. Interest in continually learning new software and keeping the team updated on changes to software, is desired.
This position works with: Associate Director of Organizational Development, Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, and an Administrative Support Specialist.
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