Role Summary
We are seeking a Senior Account Manager / Client Partner based in Chicago to lead and grow our strategic engagement with one of our key client. This role will be responsible for end-to-end account ownership, including executive stakeholder management, client engagement, delivery oversight, and expansion of the account beyond the existing eQE footprint in the other Digital Technology area.
This is a senior, client-facing role requiring strong commercial acumen, deep relationship management skills, and the ability to identify, shape, and close new growth opportunities within a complex enterprise environment.
Key Responsibilities
Client Engagement & Relationship Management
- Act as the primary point of contact and trusted advisor for client across business and technology stakeholders.
- Build and sustain strong executive relationships (Director, MD and VP levels) within client team
- Drive regular governance, QBRs, and strategic reviews to ensure alignment with client priorities and long-term roadmap.
- Proactively manage client satisfaction, risk, and escalations.
Account Growth & Revenue Expansion
- Own the overall growth and account health for the account.
- Identify, shape, and pursue new opportunities beyond eQE, including (but not limited to):
- Digital transformation
- Cloud & platform engineering
- Data, analytics, and AI
- Product engineering
- DevOps and SRE
- Modernization of legacy systems
- Work closely with sales, pre-sales, and solution teams to create compelling value propositions and proposals.
- Drive account mining, cross-sell, and upsell strategies to meet and exceed growth targets.
Strategic Account Planning
- Develop and execute a long-term account strategy and growth roadmap aligned with client business objectives.
- Track industry trends in aviation, airline IT, and digital transformation to proactively position new solutions.
- Represent the organization as a strategic partner, not just a service provider.
Required Experience & Qualifications
- 15+ years of experience in account management, client partnering, or consulting roles within IT / technology services organizations.
- Proven experience managing large, complex enterprise accounts (preferably in airlines, travel, transportation, or adjacent industries).
- Demonstrated success in growing accounts beyond an initial service line (e.g., expanding from QA/eQE into broader digital or engineering services).
- Strong understanding of enterprise technology landscapes, digital transformation, and modern engineering practices.
- Excellent executive communication, negotiation, and stakeholder management skills.
- Experience working with global delivery models (onshore/offshore).
- Ability to operate independently and make strategic decisions in a client-facing leadership role.
Preferred Qualifications
- Prior experience working with Airline clients or large transportation enterprises.
- Exposure to cloud platforms, data & AI, digital products, and modernization programs.
- Experience managing multi-million-dollar accounts with aggressive growth targets.
Key Competencies
- Strategic thinking and commercial mindset
- Executive presence and influencing skills
- Strong problem-solving and decision-making ability
- High accountability and ownership
- Customer-first mindset with a growth orientation
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