Training Associate

Responsibilities:

• Create, update, and maintain Learning Plans within the Learning Management System (LMS) based on guidance from Learning Strategists.
• Assign and manage curricula, courses, and learning activities for designated user groups.
• Monitor Learning Plan completion and compliance, escalating issues as needed.
• Conduct audits and quality checks to ensure accuracy and integrity of LMS data.
• Process LMS transactions including enrollments, completions, waivers, and extensions.
• Respond to learner and manager inquiries regarding training assignments and records.
• Generate and distribute standard and ad hoc LMS reports.
• Maintain organized documentation of administrative activities and records.
• Support scheduling and logistics for instructor-led training sessions.
• Manage shared files, folders, and resources across collaboration platforms.
• Assist in creating and distributing communication materials related to training programs.
• Perform data entry, data cleanup, and system maintenance within L&D tools.
• Support centralized administrative tasks across business functions.
• Act as liaison between internal Learning Strategists and external service provider (Conduent).
• Coordinate service requests, track issues, and ensure timely resolution of tickets and deliverables.
• Monitor SLAs and provide regular status updates to the Learning & Development team.

Education:

• Bachelor s degree or equivalent work experience in a relevant field.

Experience:

• Minimum 2 years of experience in learning administration supporting multiple business functions.

Required Skills:

• Proficiency with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone).
• Strong experience with SAP SuccessFactors.
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal communication skills.
• Ability to coordinate between internal stakeholders and external partners.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications:

• Experience in pharmaceutical, manufacturing, or other regulated industries.
• Familiarity with compliance-driven learning and training environments.