NOTE: APPLICANT MUST BE ON OUR W2 or 1099 AND CURRENT MS RESIDENT. NOT ACCEPTING SUB-VENDORS.
Local Candidate Required
JOB DESCRIPTION:
POSTING TITLE Business Analyst
DESIRED CAREER LEVEL Intermediate
EDUCATION LEVEL Associates
WORK LOCATION 200 S. Lamar Street, Jackson MS
REMOTE OPTION Yes, after initial 6 weeks training
INTERVIEW MS Teams / In-Person
HOURS PER WEEK 40 to 50-Additional hour or days maybe require because
of the time frame of the project
OVERTIME Occasional Overtime
ON-CALL REQUIRED No
TRAVEL FREQUENCY Not Required
CRIMINAL/DRUG BACKROUND CHECK REQUIREMENT: Must train onsite in Jackson, MS for six weeks, then you can move to remote. Do not submit candidates unwilling to go onsite initially for six weeks. Two positions available. IMPORTANT: This posting requires a fingerprint screen. The process to obtain a fingerprint screen is extremely slow and it could take a month to get the results. Do NOT submit candidates that need to start tomorrow, it''s better to submit candidates that have a contract ending over the next month and is currently working. If they need to give a notice do NOT have them give their notice after accepting the offer, wait until the fingerprint results are returned and then have them give their notice.
POSITION DESCRIPTION:
Description of the job functions the contractor will be expected to perform:
· Candidates must have experience serving as primary point of contact for users experiencing help desk related issues.
· Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
· Experience in interacting with Agency program areas and technical staff regarding business and information technology needs.
· Manage receiving tickets, documents, prioritize, and track support requests from phone calls, emails, or chat portals.
· Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.
· Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
· Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
REQUIRED SKILLS/EXPERIENCE:
· Applicants must have at least 5 years of experience with automated systems for determining benefits for SNAP, TANF or E&T.
PREFERRED/NOT REQUIRED:
· Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.
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