ServiceNow

Role - ServiceNow

Location: North Carolina, US (Remote work is also fine, but the candidate must be able to go to the office when required)

Duration: 6+ Months

Note :- Certifications are must, pls don’t submit any candidate without valid certifications

Job Summary 

TSOM Role Overview

The ServiceNow TSOM Consultant/Architect is responsible for designing, implementing, and optimizing Telecommunications Service Operations Management (TSOM) solutions on the ServiceNow platform. The role focuses on service assurance, network/service visibility, event correlation, and proactive operations, enabling telecom organizations to improve service reliability and customer experience.

Key Responsibilities

•                     Design and implement ServiceNow TSOM solutions aligned with telecom service assurance and operations requirements

•                     Integrate network, cloud, and infrastructure events into ServiceNow for centralized visibility and correlation

•                     Configure service topology and service health views to map network events to impacted services and customers

•                     Enable AIOps-driven alert correlation and anomaly detection to reduce noise and accelerate root-cause analysis

•                     Drive automation and orchestration for incident creation, enrichment, and remediation workflows

•                     Collaborate with NOC, Service Assurance, and IT teams to improve operational efficiency and MTTR

•                     Support reporting and dashboards for operational leadership and service reliability metrics

•                     Participate in pre-sales, solution workshops, and architecture discussions where required

Required Skills & Experience

•                     Strong hands-on experience with ServiceNow TSOM

•                     Solid understanding of ITOM, including event management and service mapping

•                     Experience with telecom network operations (service assurance, alarms, outages, customer impact)

•                     Knowledge of CMDB, service topology, and data integrations

•                     Experience working with large-scale, high-volume event environments

•                     Strong stakeholder communication and solution-design skills

Certifications (Must)

•                     CSA & CAD is a Must and ServiceNow CIS – ITOM (Must)

•                     ServiceNow TSOM-related micro-certifications (Must)

•                     CTA / CMA for senior architect roles

Typical Experience Range

•                     Consultant / Senior Consultant: 6–8 years overall experience, with strong TSOM exposure

•                     Architect: 8+ years overall experience, including enterprise-scale TSOM implementations