Job Title: Product Owner (ServiceNow Implementation)
Location: Reston, VA
Duration: 12 Months+
DC, MD, VA or WV candidates only
We are looking for an experienced Product Owner who is vision focused and help transform our Customer's business to ServiceNow implementation. It will be ideal for candidate to have ServiceNow CSM, ITSM and or CRM modules. Onsite once or twice a week - candidate needs to come to Reston office.
PURPOSE:
Drives value to the business by building, managing and maintaining Product Backlog(s) in collaboration with IT teams, based on magnitude, scope and complexity. Represents the business to the team, and defines business value for them. Defines the details of what is being done and the overall scope of the project that builds the product offering. Ensures that acceptance criteria is well-defined. Plays a key role in shaping the direction of the product.in feature creation, user story writing and collaboratively innovating through Joint Application Development (JAD) and other brainstorming sessions.
ESSENTIAL FUNCTIONS:
80% Lead the efforts of defining the Product Backlogs by working closely with the team of Business Analysts, Architects, Technologists, SMEs, and business owners. Defines the Product Roadmap and uses it along with the Product Vision to develop epics and features, and works with Business Analysts to create user stories that accurately reflect the desired product capabilities. Builds a Product Backlog and reviews it with business owners to determine business value and to assign priority. Determines the acceptance criteria and has the authority to accept or reject development team deliverables. Is accountable for the success of the product or component under their purview.
10% Guides Business Analysts on how to break down the Minimal Viable Product (MVP) into the user stories and shares expertise in writing effective user stories. Provides inputs to the Scrum Master on improvement opportunities with grooming sessions. Engages with clients, internal and external business partners and key stakeholders, and/or customers on as-needed basis to educate, and provide relevant information about the product.
10% Support culture change to improve delivery agility. Provide coaching to team members who are new to Scrum and Agile practices. Supports team building and team development by utilizing the abilities and skills of individuals, and fostering a feedback culture. Mentors Product Owners to ensure their success.
Qualifications:
Education Level: Bachelor's Degree
Education Details: Product Management, Engineering, Information Technology or related field
Experience: 6-8 years as product owner experience with ServiceNow Implementation
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