This role requires a combination of technical architecture expertise, Life Sciences commercial domain knowledge, and strong client-facing consulting capabilities to deliver scalable, secure, and business-aligned CRM solutions.
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Lead end-to-end solution architecture for Veeva Vault CRM implementations, enhancements, migrations, and enterprise rollouts.
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Design scalable CRM solutions covering configuration, security, workflows, data management, integrations, and platform capabilities.
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Serve as the primary solution architect and subject matter expert for Veeva Vault CRM.
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Define integration architecture across Veeva Vault CRM, Salesforce Life Sciences Cloud, Salesforce Marketing Cloud, legacy Veeva CRM, and enterprise applications.
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Lead CRM modernization and migration initiatives, including transitioning from legacy Veeva CRM environments.
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Design and oversee integrations with enterprise MDM platforms, data warehouses, analytics solutions, and commercial systems.
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Conduct business requirements workshops, architecture discussions, and solution design sessions with business and technical stakeholders.
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Translate business requirements into functional specifications, solution architecture documents, process flows, and implementation roadmaps.
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Architect solutions supporting pharmaceutical commercial processes, including HCP/HCO engagement, territory management, customer data management, call reporting, and omnichannel engagement.
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Provide architectural guidance throughout configuration, development, integration, testing, deployment, and production support.
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Establish architecture standards, integration best practices, and governance processes.
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Collaborate with business stakeholders, product owners, technical teams, and enterprise architects to ensure successful solution delivery.
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Provide technical leadership and mentorship to CRM development, configuration, and integration teams.
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Support CRM managed services, platform optimization, and continuous improvement initiatives.
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7+ years of experience designing, implementing, architecting, or supporting enterprise CRM solutions.
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5+ years of experience working with Veeva CRM and/or Veeva Vault CRM.
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Demonstrated hands-on experience in Veeva Vault CRM solution architecture and implementation.
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Strong understanding of pharmaceutical and Life Sciences commercial business processes.
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Proven experience designing enterprise CRM architectures, integrations, and data flows.
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Experience with REST APIs, integration patterns, and enterprise application connectivity.
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Strong knowledge of CRM configuration, security models, workflows, and data management.
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Experience leading business requirements workshops, solution design discussions, and technical architecture reviews.
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Ability to translate complex business requirements into scalable technical solutions.
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Experience guiding CRM implementation teams and managing technical design decisions.
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Excellent communication, stakeholder management, and client-facing consulting skills.
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Ability to work effectively with distributed teams during EST business hours.
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Experience with Salesforce Life Sciences Cloud or Salesforce Health Cloud.
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Knowledge of Salesforce Marketing Cloud and omnichannel engagement platforms.
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Experience modernizing or migrating legacy Veeva CRM environments to Veeva Vault CRM.
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Familiarity with enterprise MDM, data lakes, data warehouses, and commercial analytics platforms.
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Experience with pharmaceutical customer engagement, field-force effectiveness, and commercial operations.
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Veeva Vault CRM or other relevant Veeva certifications.
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Salesforce Administrator, Platform App Builder, Platform Developer, or related Salesforce certifications.
