Help Desk Analyst - REMOTE from CO

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract W2

Contract Independent

Contract Corp To Corp

No Travel Required

Remote

$25 - $27/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Active Directory
Help Desk
Desktop

Summary

Help Desk Analyst
Duration:  5+ Months
Rate: $25-27/hr on W2
Location: REMOTE- Candidate Must Be Local: Must be within the state of Colorado. Will not accept candidates willing to relocate for this position.

Provide Tier I and II support for a wide range of enterprise and agency IT service offerings.
Effectively and efficiently resolves incoming Tier I and II support tickets through preferred channels, and escalates for support when necessary.
Abide by Service Level Commitments and OIT and agency policies.
Use documented processes and procedures to assist during service outages (emergency and planned).
Provide outage status updates when prompted by users.
Ensure that all tickets opened related to the outage are appended to the parent ticket in the ticket management system.
Effectively communicates situational data to peers and partners as defined by OIT and agency policy.
Provide customer service skills; oral or typed communication to provide ticket status information to end users upon request by querying the ticket management system.
Written communication to document issues and steps taken to resolve incidents.
Share information and ideas, communicate constructively about issues, and help to build a culture of teamwork.
Answer customer questions related to myColorado policy and procedures.
Responds to accessibility accommodation requests in a timely manner, escalating to the Technology Accessibility Program (TAP) team, when needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113037
Position Id: 532-14401-
Posted 1 hour ago

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