Role: Commercial Domain Architect
Reports to: Chief Enterprise Architect
Role Type: Senior Architecture Leadership
Location: Deerfield, IL (Hybrid)
Duration: Long Term Contract
Role Purpose
The Commercial Domain Architect is the senior architecture leader accountable for translating commercial strategy into coherent, executable technology outcomes that deliver measurable in-year savings, enable year-on-year simplification, and establish a scalable target-state architecture across the end-to-end Commercial value stream, including Service and repair delivery.
This role ensures enterprise-standard platforms most notably Salesforce are fully leveraged to reduce fragmentation, lower operating cost, and improve performance across upstream commercial planning, go-to-market execution, sales enablement, service and repair operations, martech and downstream customer engagement.
Outcomes That Define Success
Quantifiable in-year and recurring cost savings across the Commercial and Service and Repair technology portfolio
Approved multi-year simplification and modernization roadmaps with clear savings targets
Reduced architectural complexity and elimination of redundant Commercial and Service tools
Increased enterprise leverage of Salesforce and strategic Commercial platforms
Improved decision quality, speed, and confidence for Commercial and Service technology investments
Core Responsibilities
Strategy Realization: Commercial & Service and Repair Architecture
Partner with Commercial and Global Service and Repair leadership to translate growth, service, and margin strategies into target operating models and capability roadmaps
Lead target-state architecture across portfolio planning, pricing, demand shaping, and service delivery models
Ensure alignment across sales execution, enablement, customer support, service operations, and martech
Develop sequenced, value-backed roadmaps that deliver in-year savings and sustained cost reduction
Solution Architecture Leadership
Provide architectural leadership for major Commercial and Service and Repair initiatives and investment proposals
Own architectural alignment around Salesforce as the primary enterprise platform for Commercial and Service workflows
Guide solution design across Salesforce, MarTech, SAP Hybris, Aprimo, Allego, and supporting Commercial and Service systems
Ensure solutions align with enterprise data, integration, security, and platform standards
Portfolio Simplification and Savings Delivery
Continuously assess the Commercial and Service and Repair application landscape to identify consolidation, rationalization, and retirement opportunities
Partner with Finance, Commercial, Marketing and Service leaders to quantify savings and track value realization
Drive reduction of duplicate sales, marketing, enablement, and service tools through platform reuse
Embed simplification, scalability, and cost reduction into all Commercial and Service architecture decisions
Governance and Decision Enablement
Represent Commercial and Service and Repair architecture within enterprise governance and technology assessment forums
Ensure Salesforce and approved enterprise platforms are evaluated and leveraged first
Enable consistent architectural decision-making without slowing commercial execution or service delivery
Executive Relationships
The Commercial Domain Architect serves as a trusted advisor to Commercial and Service and Repair executive leadership, IT delivery and platform leaders, Enterprise Architecture, and Finance partners.
Qualifications and Experience
Bachelor s degree in IT, Engineering, Business, or equivalent experience
12+ years in solution or domain architecture roles supporting Commercial and/or Global Service functions
Deep expertise in Salesforce and enterprise Commercial and Service technology ecosystems
Proven track record delivering portfolio simplification and measurable cost savings
Strong executive communication and stakeholder influence skills
Leadership Profile
Enterprise-first, outcome-driven mindset
Strong commercial and service operations acumen
Pragmatic systems thinker who balances speed, cost, and scalability
Trusted partner who challenges constructively and drives cross-functional alignment
Never miss an opportunity! Create an alert based on the job you applied for.
