Mainframe z/OS L3

Role: Mainframe z/OS L3

Locations : Remote

Duration: 6+ Months

Experience: 15+ years

Relevant:   More than 9 years of experience in System Programming

 Job Summary

Responsibilities :-

• Troubleshooting technical issues
• Responsible for successful completion of Installation, configuration and migration
• Ensure maximum uptime according to the SLA
• Improves and maintains customer and employee satisfaction
• Perform problem determination followed by root cause analysis and documentation
• Implement changes to z/OS and installed SW followed by documentation
• Participate in analyzing, planning and implementation of upgrades to z/OS and installed SW
• New products installation, testing and customization
• Working with incident and change management tools
• Understand and implement specific customer requirements
• Perform root cause analysis
• Defining processes and ensuring that the processes are adhered to
• Responsible for strategizing a backup plan and test plan for failure scenario
• Monitoring and maintaining SLA requirements by the team members
• Planning Backup/Restoration Strategy for 24x7 operation support
• Testing / Auditing/processes as required from time to time
• Identify Skill gaps and plan for training / knowledge updating

Skill set Requirements     

Mandatory:-

• Fully understand z/OS services structure, JES concepts, parallel sysplex/GDPS, catalog management
• PARMLIB configuration and JES customization
• Knowledge of JCL, REXX, CLIST and Modify Assembler EXITS
• Knowledge of z/OS HW, LPAR, HMC
• Capable of installing/upgrading z/OS systems
• Knowledge of installing and supporting few commonly used ISV products like CA-View, Tape management tool (CA-1), Scheduling tools (BMC Incontrol, CA-7) etc.,
• Knowledge of USS management
• Capable of Installing regular maintenance (RSUs)
• Supporting any hardware or software upgrade in the environment
• Capable of planning for and supporting Disaster recovery exercises. Perform trouble shooting and provide 24X7 on call support to the clients supported
• Perform trouble shooting and provide 24X7 on call support to the clients supported.
• Ability to design and recommend capacity forecast models
• Install and use performance monitoring tools and products(like SAS, MXG, CA-MICS, Strobe and the Omegamon products)
• Expertise in tuning and debugging performance problems for z/OS systems including application workloads
• Perform problem diagnostics and resolution. Monitor system performance and tune when required
• Well versed in storage capacity planning and configuration and should have good familiarity with typical z/OS application performance analysis
• Capable of z/OS Performance Analysis using various tools such as IBM''s RMF, SMF and subsystem analysis tools
• Capable of Installing, Customizing and maintaining IBM and other ISV products related to Automations

Soft Skills/Other skills      

• Excellent communication and conversation skills (Verbal and Written). Customer facing.      
• Good documentation skills
• Good working knowledge of MS OFFICE  (Including MS Project and Visio)
• Should have a good customer handling skills
• Able to handle unforeseen situations
• High level of acceptance