Senior Software Engineer

We are hiring a Senior Software Engineer to build and own automation that scales our support experience—turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.

Skills & Experience

• 5+ years of hands-on software engineering experience with production system development
• 5+ years of coding experience in Java, Python, or Go; experience in building and shipping production-grade automation services
• 5+ years of Experience in API development experience (REST/gRPC, versioning, authentication/authorization, documentation)
• 5+ years of Experience with event‑driven architectures (EDA), retries/idempotency, rate limiting, and error handling
• 5 years of experience or strong practical knowdelge/interest in agentic workflows using tools/frameworks such as – LangGraph, LangChain, Orchestration frameworks, RAG patterns and Evaluation/guardrails
• Experience developing integrations (e.g., Slack → Jira, lifecycle sync, enrichment); Good understanding of system architecture, scalability, service boundaries, and data flows
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical discipline

Highly Preferred / Secondary Skills

• Advanced LangGraph / LangChain patterns; RAG optimization, Prompt evaluation frameworks, guardrails
• Additional integrations (ServiceNow, Zendesk, etc.); Internal tooling, workflows, and automation ecosystem
• Cloud-native optimizations (metrics pipelines, distributed tracing, event orchestration)
• Extended Jira workflow customization and integrations

Key Responsibilities

• Design, build, and maintain support automation systems that convert Slack/office-hours requests into structured, high-quality support tickets
• Build integrations and services such as Slack → Jira automation, routing, triage workflows, and lifecycle synchronization
• Implement agentic workflows for automated context collection, triage, summarization, and next-step recommendations
• Build robust APIs, event-driven pipelines, and automation frameworks with strong operational readiness
• Add and maintain observability (logs, metrics, dashboards, alerts) for automation health and reliability
• Deliver end‑to‑end production systems with high quality, maintainability, and operational resilience
• Collaborate with internal teams through documentation, demos, and status updates; iterate rapidly based on feedback
• Strong communication skills—ability to explain technical concepts clearly; Proactive, ownership-driven mindset with high accountability
• Ability to collaborate across engineering, operations, and support teams; Adaptability to fast-paced iterative environments

Expected Outcome – The candidate is expected to deliver the following measurable outcomes

• Build reliable automation systems that reduce manual support effort and improve response time
• Increase ticket quality through structured triage and automated context enrichment
• Achieve high reliability of automation pipelines through observability and operational readiness
• Continuously improve automation accuracy, throughput, and end‑user satisfaction
• Drive adoption of automation workflows across partner teams