Service Now Specialist

JOB TITLE: SERVICE NOW SPECIALIST
JOB LOCATION: REMOTE (DC)
WAGE RANGE*: 58.00-62.00 PER HOUR
JOB NUMBER: SAIJP00038602

REQUIRED EXPERIENCE:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Experience:
  • Minimum 3-5 years of experience working with ServiceNow CMDB.
  • Proven experience in ITSM processes, including Incident, Problem, Change, CMDB, and Asset Management.
  • Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations.
• Skills:
  • ServiceNow Discovery: Setting up schedules, probes, and sensors; mid-server configuration; managing credentials; understanding discovery patterns and creating them.
  • ServiceNow CMDB & CSDM: CI classes and creating relationships; understanding the structure of the CMDB and its relation to the Common Services Data Model.
  • Network Fundamentals: Understanding of IP addresses, protocols, firewalls, and ports.
  • Operating Systems & Compute Environments: Windows/Linux administration; common services like DNS, DHCP, AD; ability to work with service accounts.

ServiceNow Certified System Administrator (CSA) required.

JOB DESCRIPTION

We are seeking a highly skilled and experienced ServiceNow CMDB (Configuration Management Database) Specialist for a temporary 6-month position. The ideal candidate will be responsible for managing, maintaining, and optimizing the CMDB within the ServiceNow platform. This role requires expertise in ServiceNow Discovery, CMDB & CSDM, network fundamentals, operating systems, compute environments, and scripting/programming. The candidate will ensure accurate and reliable configuration data is available to support business operations during this critical project period.

Key Responsibilities:

• CMDB Management:
  • Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity with design guidance and collaboration with the infrastructure operations team and the ServiceNow tool owner.
  • Develop and enforce CMDB policies, business rules, standards, and procedures.
  • Perform regular audits and reconciliation of CMDB data to ensure compliance with organizational standards.
• ServiceNow Discovery:
  • Set up discovery schedules, probes, and sensors.
  • Suggest and reconcile best-use data sources for discovery.
  • Configure and manage mid-servers and credentials in ServiceNow.
  • Understand discovery patterns and create new patterns as needed.
• CMDB & CSDM:
  • Manage CI classes and create relationships within the CMDB.
  • Understand the structure of the CMDB and its alignment with the Common Services Data Model (CSDM).
  • Suggest and develop automated processes to remove/retire stale CMDB data and relationships.
• Network Fundamentals:
  • Apply knowledge of IP addresses, protocols, firewalls, and ports to support CMDB and discovery processes.
• Operating Systems & Compute Environments:
  • Understand Windows/Linux administration and common services like DNS, DHCP, and Active Directory (AD) and how these services interoperate within the ServiceNow environment.

• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist - Data Foundations (DF) preferred.

Preferred Qualifications:

• Experience with ITIL frameworks and processes.
• Familiarity with cloud infrastructure and hybrid environments.
• Knowledge of data governance and compliance standards.
• Knowledge or experience with ManageEngine OpManager, Microsoft SCCM, or other data integration sources.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

#Dice #IND1