Job#: 3024211 Job Description: Apex Systems is seeking a ServiceNow Configuration Management Database (CMDB) Specialist to work fully remote for a 6 month contract opportunity.
Summary:We are seeking a highly skilled and experienced ServiceNow CMDB Specialist. The ideal candidate will be responsible for managing, maintaining, and optimizing the CMDB within the ServiceNow platform. This role requires expertise in ServiceNow Discovery, CMDB & CSDM, network fundamentals, operating systems, compute environments, and scripting/programming. The candidate will ensure accurate and reliable configuration data is available to support business operations during this critical project period.
Responsibilities:CMDB Management:
- Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity with design guidance and collaboration with the infrastructure operations team and the ServiceNow tool owner.
- Develop and enforce CMDB policies, business rules, standards, and procedures.
- Perform regular audits and reconciliation of CMDB data to ensure compliance with organizational standards.
ServiceNow Discovery:
- Set up discovery schedules, probes, and sensors.
- Suggest and reconcile best-use data sources for discovery.
- Configure and manage mid-servers and credentials in ServiceNow.
- Understand discovery patterns and create new patterns as needed.
CMDB & CSDM:
- Manage CI classes and create relationships within the CMDB.
- Understand the structure of the CMDB and its alignment with the Common Services Data Model (CSDM).
- Suggest and develop automated processes to remove/retire stale CMDB data and relationships.
Network Fundamentals:
- Apply knowledge of IP addresses, protocols, firewalls, and ports to support CMDB and discovery processes.
Operating Systems & Compute Environments:
- Understand Windows/Linux administration and common services like DNS, DHCP, and Active Directory (AD) and how these services interoperate within the ServiceNow environment.
- Manage service accounts and ensure secure access to systems.
Scripting & Programming:
- Utilize basic scripting knowledge in PowerShell, JavaScript, or Python to automate processes and enhance CMDB functionality.
Stakeholder Collaboration:
- Work closely with IT teams, business units, and external vendors to ensure CMDB supports organizational goals.
- Provide training and guidance to stakeholders on CMDB processes and best practices.
Reporting and Analytics:
- Develop and maintain dashboards and reports to provide insights into CMDB data.
- Monitor CMDB performance and provide recommendations for improvement.
- Configure and maintain the CMDB Health Dashboard.
Qualifications:- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ServiceNow Certified System Administrator (CSA) required.
- ServiceNow Certified Implementation Specialist - Data Foundations (DF) preferred.
- Minimum 3-5 years of experience working with ServiceNow CMDB.
- Proven experience in ITSM processes, including Incident, Problem, Change, CMDB, and Asset Management.
- Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations.
- ServiceNow Discovery: Setting up schedules, probes, and sensors; mid-server configuration; managing credentials; understanding discovery patterns and creating them.
- ServiceNow CMDB & CSDM: CI classes and creating relationships; understanding the structure of the CMDB and its relation to the Common Services Data Model.
- Network Fundamentals: Understanding of IP addresses, protocols, firewalls, and ports.
- Operating Systems & Compute Environments: Windows/Linux administration; common services like DNS, DHCP, AD; ability to work with service accounts.
- Scripting & Programming: Basic knowledge of scripting in PowerShell, JavaScript, or Python.
- Strong knowledge of ServiceNow platform capabilities and CMDB architecture.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills.
Preferred Qualifications:- Experience with ITIL frameworks and processes.
- Familiarity with cloud infrastructure and hybrid environments.
- Knowledge of data governance and compliance standards.
- Knowledge or experience with ManageEngine OpManager, Microsoft SCCM, or other data integration sources.
PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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