Job OverviewWe are seeking a
Mobile Banking Digital Support Consultant to assist customers with online and mobile banking services for a large, enterprise-level financial institution. This role provides frontline support to customers through phone and chat, helping them troubleshoot technical issues, complete online enrollment, navigate digital banking tools, and resolve service-related questions.
As the bank continues to expand its digital presence, this role ensures customers receive a smooth, positive experience across all online and mobile platforms.
Key Responsibilities- Provide high-quality customer service via phone and chat to support users of online and mobile banking.
- Troubleshoot login issues, password resets, mobile app problems, enrollment errors, and general platform malfunctions.
- Assist customers with online registration, profile updates, internal transfers, eStatements, bill pay, secure messaging, and transaction history inquiries.
- Look up and verify customer account information to provide accurate, compliant responses.
- Support callers with product knowledge questions and basic banking functionality within the digital platform.
- Resolve technical issues such as failed logins, system alerts, authentication problems, and unexpected notifications.
- Escalate fee disputes, product misunderstandings, or policy issues to the appropriate teams.
- Perform off-phone tasks including manual enrollments, audit reviews, bill pay exception cleanup, and follow-ups.
- Offer clear instructions and a positive customer experience while adhering to bank service standards.
Top Required Skills- 1-2 years of customer service or help desk experience (call center, IT support, banking, retail, or similar).
- Strong verbal and written communication skills.
- Ability to troubleshoot technical issues with confidence and clarity.
- Tech-savvy and comfortable researching answers using online resources.
- General IT or information security awareness is a plus.
- Ability to type at least 25 WPM.
- Familiarity with office equipment and basic computer applications.
Preferred Experience- Help desk or IT support experience.
- Experience supporting digital banking or financial technologies.
- Exposure to fraud, authentication, or information security processes.
Employee Value PropositionThis role offers hands-on experience with
enterprise-level banking technologies at the largest and oldest financial institution in Hawai'i. It's an excellent pathway into the
financial services and digital banking sector, with opportunities for growth into IT support, fraud, operations, digital services, or customer experience roles.
Job Type & LocationThis is a Contract position based out of Honolulu, HI.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Honolulu,HI.
Application DeadlineThis position is anticipated to close on Mar 12, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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