ServiceNow Platform Architect

Introduction

International Solutions Group (ISG) is seeking a ServiceNow Platform Architect with 10+ years of experience to lead enterprise-scale ServiceNow architecture, governance, integrations, and platform operations. The role focuses on platform stability, scalability, security, automation, and modernization across large environments including MID Servers, integrations, CMDB/Discovery, IAM, and cloud infrastructure.

Responsibilities

• Define platform architecture standards, governance, and environment strategy.
• Lead troubleshooting of critical production issues, performance bottlenecks, and complex integrations.
• Architect and manage large MID Server environments (500+ servers), including HA, scaling, monitoring, and upgrades.
• Design REST/SOAP integrations and middleware solutions (MuleSoft/Boomi).
• Manage non-prod provisioning, cloning, upgrade planning, and release governance.
• Drive IAM/security architecture using SAML, OAuth, LDAP/AD, Vault/CyberArk.
• Implement credential lifecycle management and secure integration patterns.
• Build observability and performance monitoring using Splunk/New Relic.
• Oversee CMDB/Discovery architecture, reconciliation, data governance, and optimization.
• Lead platform modernization, testing strategy, rollback planning, and upgrade execution.
• Mentor admins/engineers and establish SDLC and design review best practices.
• Collaborate with infrastructure, security, and application teams on enterprise initiatives.

Requirements

• ServiceNow platform architecture and administration
• MID Servers, CMDB, Discovery
• REST/SOAP APIs and integrations
• JavaScript and scripting (PowerShell/Python/Bash preferred)
• IAM technologies: SAML, OAuth, LDAP/AD
• HashiCorp Vault / CyberArk
• Splunk / New Relic monitoring
• Cloud platforms (AWS/Azure/Google Cloud Platform preferred)
• DevOps/CI-CD exposure (Jenkins/Kafka/RabbitMQ/ETL)

Required Experience

• 10+ years in ServiceNow platform architecture within large enterprise environments.
• Hands-on experience with large-scale MID Server deployments.
• Expertise in CMDB, Discovery, integrations, and platform governance.
• Strong production support and troubleshooting capabilities.
• Experience managing upgrades, cloning, automation, and release strategy.

Certifications

• ServiceNow CSA – Required
• ITIL v4 Foundation – Required
• ServiceNow CAD – Preferred
• ServiceNow CIS (ITOM/Discovery/CMDB preferred)
• Vault/CyberArk certifications - Preferred

For immediate consideration, please contact Pradeep Kumar at or call .