Overview
Seeking a senior ServiceNow Platform Architect with 10+ years of experience to lead enterprise-scale ServiceNow architecture, governance, integrations, and platform operations. The role focuses on platform stability, scalability, security, automation, and modernization across large environments including MID Servers, integrations, CMDB/Discovery, IAM, and cloud infrastructure.
Key Responsibilities
Define platform architecture standards, governance, and environment strategy.
Lead troubleshooting of critical production issues, performance bottlenecks, and complex integrations.
Architect and manage large MID Server environments (500+ servers), including HA, scaling, monitoring, and upgrades.
Design REST/SOAP integrations and middleware solutions (MuleSoft/Boomi).
Manage non-prod provisioning, cloning, upgrade planning, and release governance.
Drive IAM/security architecture using SAML, OAuth, LDAP/AD, Vault/CyberArk.
Implement credential lifecycle management and secure integration patterns.
Build observability and performance monitoring using Splunk/New Relic.
Oversee CMDB/Discovery architecture, reconciliation, data governance, and optimization.
Lead platform modernization, testing strategy, rollback planning, and upgrade execution.
Mentor admins/engineers and establish SDLC and design review best practices.
Collaborate with infrastructure, security, and application teams on enterprise initiatives.
Technical Skills
Strong expertise in:
ServiceNow platform architecture and administration
MID Servers, CMDB, Discovery
REST/SOAP APIs and integrations
JavaScript and scripting (PowerShell/Python/Bash preferred)
IAM technologies: SAML, OAuth, LDAP/AD
HashiCorp Vault / CyberArk
Splunk / New Relic monitoring
Cloud platforms (AWS/Azure/Google Cloud Platform preferred)
DevOps/CI-CD exposure (Jenkins/Kafka/RabbitMQ/ETL)
Required Experience
10+ years in ServiceNow platform architecture within large enterprise environments.
Hands-on experience with large-scale MID Server deployments.
Expertise in CMDB, Discovery, integrations, and platform governance.
Strong production support and troubleshooting capabilities.
Experience managing upgrades, cloning, automation, and release strategy.
Certifications
ServiceNow CSA – Required
ITIL v4 Foundation – Required
ServiceNow CAD – Preferred
ServiceNow CIS (ITOM/Discovery/CMDB preferred)
Vault/CyberArk certifications – Preferred
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