Customer Service Rep II/Mortgage Origination Professionals

Title: Mortgage Origination Customer Service Representative location: Indianapolis, IN. duration: 6+ months security clearance: PUBLIC TRUST ( ability to obtain/eligibility) Must- Haves (Hard Skills): 2 years of mortgage origination experience Minimum of 1 year of contact center experience or telephone customer service Ability to diffuse difficult emotional calls High school diploma or GED. As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loa

Required Skills: Must have 3+ years working in mortgage operations Must have 2+ years of hands-on experience administering Encompass loan origination system Must have strong knowledge of business rules, roles, user permissions, custom forms, and personas Must be able to troubleshoot workflow or rule issues Experience with SQL queries is ideal Must have strong customer service skills Any experience in creating and implementing policies and procedures around Encompass Administration is a hu

Job Title :Customer Service Representative Location : Remote Working days : Monday to Friday Overview: Job Overview_ The CSR role is part of the Contact Centre team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations. Key Responsibilities: Achieve Targets: Meet attendance, schedule

Job Overview: The CSR role is part of the Contact Centre team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations. Key Responsibilities: Achieve Targets: Meet attendance, schedule adherence, and performance goals (e.g., successful outcomes, quality score, NPS score).Software & Syste