Title: Mortgage Origination Customer Service Representative
location: Indianapolis, IN.
duration: 6+ months
security clearance: PUBLIC TRUST ( ability to obtain/eligibility)
Must- Haves (Hard Skills):
2 years of mortgage origination experience
Minimum of 1 year of contact center experience or telephone customer service
Ability to diffuse difficult emotional calls
High school diploma or GED.
As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of mortgage policies and procedures.
As a Mortgage Origination Customer Service Representative, you will:
- Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on guidelines and procedures.
- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client s requests.
- Follow standard operating procedures for various topics, systems, and contact channels.
- Document all of your contacts in a database.
- Keep up to date on mortgage processes and procedures.
To be a successful Mortgage Origination Customer Service Representative, you will possess:
- The ability to navigate multiple computer systems and applications and utilize search tools.
- Excellent time management skills and dependability.
- Strong written and verbal communication skills, including telephone etiquette.
- Keyboarding proficiency of at least 40 words per minute.
Required Qualifications:
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
- Minimum of 1 year of contact center experience or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Preferred Qualifications:
- Bilingual in English and Spanish - verbal and written
- Contact Center experience (Omnichannel).
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