User Experience (UX) Researcher

Description

Robert Half Marketing and Creative is looking for a User Experience (UX) Researcher to support digital product development for financial services initiatives with a strong focus on Wealth Management and FinTech. This Long-term Contract position is based in Denver, Colorado, and offers the opportunity to shape product strategy through customer-centered research and evidence-based insights. The ideal candidate will use a mix of qualitative and quantitative methods to uncover user needs, evaluate concepts, and help teams make informed design and business decisions.

Responsibilities:

Plan and carry out end-to-end research activities, including interviews, usability evaluations, diary studies, surveys, and market reviews to guide product direction.

Partner with product, design, and cross-functional stakeholders to clarify business goals, frame research needs, and define meaningful study questions.

Combine insights from behavioral feedback, user narratives, survey data, analytics, and testing outcomes to develop practical recommendations.

Lead validation sessions for new ideas and assess prototypes with relevant user groups in the financial services space.

Translate research results into clear presentations, reports, and readouts that resonate with both specialized and non-technical audiences.

Track industry developments and competitor experiences to identify benchmarks, gaps, and innovation opportunities within Wealth Management offerings.

Represent customer perspectives throughout the product lifecycle so that solutions align with both user expectations and organizational priorities.

Maintain organized research documentation, including study plans, findings, and guidance, for easy access across teams.

Requirements

Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Social Sciences, Marketing Research, or a related discipline.
At least 3 years of UX research experience, including work in Wealth Management, Financial Services, FinTech, or a comparable domain.
Demonstrated ability to design and execute both qualitative and quantitative studies from planning through analysis.
Hands-on knowledge of methods such as user interviews, usability testing, diary studies, surveys, concept testing, and competitive research.
Experience collaborating closely with designers, product managers, engineers, and other cross-functional partners.
Strong communication and presentation skills with the ability to influence stakeholders using research findings.
Solid analytical, organizational, and prioritization skills with careful attention to detail across multiple concurrent projects.
Familiarity with research and analysis platforms such as UserTesting, Qualtrics, Optimal Workshop, or similar tools is preferred.

Innovation starts with people.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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