Product Manager, Loyalty & Retention

job summary:

Randstad is seeking a high-caliber Product Manager, Loyalty & Retention to join a premier client in the transportation and travel sector based in Washington, D.C. This is a critical execution-focused role designed to serve as the bridge between the Loyalty Strategy team and technical engineering squads, primarily focusing on "building the engine" that powers member engagement. Operating within a Senior PM Project Manager labor category, you will be responsible for taking a fully defined loyalty strategy-including rewards, tiers, and personalization mechanics-and translating it into technical requirements and user stories. This is an ideal opportunity for a systems-oriented product professional who excels in back-end logic and high-velocity delivery within a large-scale, enterprise environment.

location: Washington, Washington, D.C.

job type: Contract

salary: $70 - 80 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:

Technical Translation: Convert defined loyalty strategies (earn/burn mechanics, tier structures, and incentives) into clear, actionable technical requirements and user stories for engineering teams.

Engine Optimization: Act as the primary product owner for back-end loyalty systems, ensuring the technical architecture supports seamless member experiences and data integrity.

Delivery & Execution: Lead day-to-day agile ceremonies, including backlog grooming, sprint planning, and release coordination, to ensure loyalty enhancements are launched on schedule.

Cross-Functional Collaboration: Partner closely with the Director of Loyalty and the Director of Product Management to align technical output with organizational KPIs like enrollment and trip frequency.

Data-Driven Iteration: Monitor loyalty program dashboards and experimentation results to optimize feature performance and identify technical bottlenecks in the member lifecycle.

qualifications:

Loyalty Expertise: Extensive experience managing loyalty programs, rewards ecosystems, or retention-focused digital products, preferably including a major program redesign for a large corporation.

Systems Thinking: Strong background in "back-end" product management with a deep understanding of APIs, data logic, and how technical systems drive customer behavior.

Agile Proficiency: Hands-on experience in backlog management and sprint execution within complex technical environments.

Stakeholder Mastery: Proven ability to manage expectations across Marketing, Finance, and Engineering teams to drive shared outcomes.

Industry Background: While travel industry experience is not required, experience in high-volume industries like Retail, Hospitality, or FinTech is highly valued.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.