Program Support Specialist

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Program Support Specialist provides administrative, customer service, and operational support to help ensure the successful delivery of services to clients and providers. This role works to respond to provider inquiries, maintain accurate records, prepare reports, and support day-to-day program activities. The ideal candidate is detail-oriented, organized, and committed to delivering excellent customer service while assisting with data tracking, reporting, and client-related deliverables.

Your role in our mission

• Builds and manages client provider relationships with support from the Program Director or Manager; responsible for ensuring client satisfaction.
• Builds relationships and collaborates effectively with internal teams to ensure successful delivery of services to client(s).
• Oversight and management of client provider recoupments, specific to disallowance services and provider portal.
• Monitors and prepares trending analysis and reporting for provider related services for client(s).
• Demonstrates exceptional customer service and follow-up skills.
• Understand the basics of data table structures and report building.
• Ability to analyze information and use logic and process to address work-related issues and problems.

What we're looking for

• High school diploma of GED required; Associate degree preferred
• Two (2) or more years of experience in one of the following areas desired: Health Insurance, Government, Client Service/business to business, Health Policy
• Experience working with Microsoft Office applications, including Excel, Word, and Outlook Strong verbal and written communication skills with customer-focus approach Ability to manage multiple tasks, maintain accuracy, and meet deadlines in a fast-paced environment Strong attention to detail and basic problem-solving skills
• Specific hospital provider background, Healthcare, or Medicaid recovery experience strongly preferred

What you should expect in this role

• Remote opportunity in the US. EST working hours is preferred.
• Monday through Friday work schedule (40 hours per week).
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• The deadline to submit applications for this position is August 31, 2026.

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The pay range for this position is $15.00 - $21.00 per hour , however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.