Service Desk Operations Technician

job summary:

The Service Desk Operations Technician provides on-site Level 1 and Level 2 technical support for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead, the technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement.

Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.

location: Wauwatosa, Wisconsin

job type: Contract

salary: $14.72 - 17.09 per hour

work hours: 8am to 5pm

education: High School



responsibilities:

• Install, configure, and maintain computer systems, including hardware and software on desktops and laptops.
• Deploy and support mobile devices such as tablets and smartphones.
• Troubleshoot and resolve internet and network access issues (wired and wireless).
• Provide support for network printers.
• Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software.
• Ensure all devices remain updated, online, and compliant with security standards.
• Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use.
• Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support.
• Maintain accurate equipment inventory.

qualifications:

- Knowledge of Windows operating systems, Microsoft products, and desktop support principles.

- Experience with Microsoft Active Directory and Azure Active Directory.

- Familiar with computer imaging, system settings, drivers and updates.

- Understanding of workstation, printer and peripheral maintenance and support.

- Familiar with ITIL practices.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.