Desktop Support I (Must be Wisconsin Resident)

Desktop Support I

Residency Requirement: Must be a Wisconsin resident (no relocation)

Location: Milwaukee, WI
Duration: 1+ Year Contract
Work Schedule: Monday–Friday | 8-hour shifts
Work Model: 100% On-Site

Position Overview

We are seeking a Desktop Support I Technician to provide hands-on technical support in a fast-paced, user-facing environment. This is a year-round, long-term contract role supporting end users with hardware, software, and peripheral troubleshooting while delivering strong customer service.

Required Skills & Experience

• 1–3 years of customer service experience

• Associate degree in an IT-related field or current progress toward a degree combined with relevant experience

• Familiarity with Microsoft Active Directory

• Familiarity with Microsoft SCCM imaging software

Nice to Have Skills

• Daily support of PC hardware and software, including Windows 11 and Office 365

• Experience installing, configuring, and maintaining computer operating systems and images

• Ability to install and troubleshoot peripherals (printers, scanners, etc.)

• Basic support for smartphones and other ad hoc devices

• Point of Sale (POS) experience

Project & Work Environment Details

• Identify, prioritize, and resolve technical issues following ITIL best practices

• Communicate clearly with users of varying technical skill levels

• Manage tickets and work queues efficiently

• Proactively identify recurring issues and contribute to continuous improvement efforts