Desktop Support I (Must be Wisconsin Resident)

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Desktop Support
IT Support
Desktop Technician
Help Desk
Hardware Support
Device Imaging
Device Deployment
PC Refresh
Asset Management
Break/Fix
Windows 10
Windows 11
Microsoft Office 365
Active Directory
Azure Active Directory
Workstation Support
Laptop Support
Printer Support
Peripheral Support
Ticketing Systems

Job Details

Title: Desktop Support I
Location: Milwaukee, WI
Type: Long-term Contract (multi-year)
Work Type: 100% Onsite

IMPORTANT:

  • Candidates must be current Wisconsin residents OR willing to relocate at their own expense

  • This role is fully onsite (no remote/hybrid)

Job Description

A large public-sector organization in the Milwaukee area is seeking a Desktop Support I professional to join its Imaging and Asset Management team. This role focuses heavily on PC refreshes, device imaging, deployment, and hands-on desktop support, serving as Tier 1 support for end users.

The ideal candidate is comfortable working directly with hardware, supporting users onsite, and resolving incidents through a ticketing system while delivering excellent customer service.

Top Skills & Experience (Required)

  • 6 months to 5 years of experience in:

    • Desktop / IT support

    • Device deployment and imaging

    • Break/fix and on-the-fly device repairs

Nice to Have Skills

  • Workstation, printer, and peripheral support

  • General understanding of client/server environments

  • Microsoft Active Directory and Azure Active Directory

  • Windows 10/11 and Microsoft Office / M365

  • Experience with SCCM or similar imaging tools

Responsibilities

  • Provide Tier 1 support for PC hardware, software, printers, and peripherals

  • Build, image, deploy, and refresh PCs and laptops

  • Install, configure, and maintain Windows operating systems and standard images

  • Troubleshoot connectivity, printing, mobile devices, and peripherals

  • Document and track incidents and requests in a ticketing system

  • Prioritize, escalate, and resolve issues according to SLAs

  • Maintain user accounts and access

  • Participate in on-call rotation

  • Support asset lifecycle and refresh initiatives

  • Follow ITIL-based best practices to reduce recurring issues

  • Assist with special projects as needed

Qualifications

  • Ability to work effectively in a fast-paced, high-volume support environment

  • Strong customer service and communication skills

  • Ability to prioritize tasks and manage multiple requests

  • Professional, reliable, and detail-oriented

  • Willingness to take ownership of incidents and resolutions

Education & Certifications

  • 0.5 5 years of end-user support experience (IT schooling may count toward experience)

  • A+ certification preferred, not required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.