At
JDA TSG, we equip many of the world s major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
We are seeking an experienced
Microsoft Intune & Windows 365 Expert to deliver modern endpoint and Cloud PC solutions for enterprise customers. This role is Windows-centric, with strong focus on Windows 10/11, Windows 365, identity-driven access, and endpoint security, supported by Microsoft Intune. The ideal candidate has hands-on experience designing, deploying, and operating Windows 365 Cloud PCs at scale, integrating Intune, Microsoft Entra ID, and Conditional Access to deliver secure, performant, and reliable end-user experiences.
Location: Remote U.S.
Salary Range: $100,000 - $110,000 Based on experience
Primary work includes:- Standard Product Work Shops - Training
- In-Depth Product Reviews - White Board (Chalk Talk) Sessions
- Health Checks / Assessments
- Post Operational Review of Product Implementations
- Product Upgrade / Migration Assessments
- Systems Performance Reviews
- Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management
Key Skills & Technologies Windows 365 (Primary Focus)- Design and deploy Windows 365 Cloud PCs, including:
- Business, Enterprise, and Frontline offerings
- Provisioning policies and device assignment strategies
- Image management and lifecycle planning
- Demonstrate strong understanding of Windows 365 licensing and SKUs, including:
- Windows 365 Business vs Windows 365 Enterprise capabilities and limitations
- Frontline Cloud PC scenarios (dedicated vs shared usage models)
- Cloud PC sizing considerations (vCPU, RAM, storage) aligned to user personas and workloads
- Licensing prerequisites and dependencies (Intune, Entra ID, Windows Enterprise, Hybrid Benefit)
Configure and support:- Connectivity models (Microsoft-hosted and Azure Network Connection)
- Performance optimization and end-user experience troubleshooting
- Access scenarios across multiple device types
Integrate Windows 365 with:- Microsoft Intune for device management
- Microsoft Entra ID for identity and access
- Conditional Access and Zero Trust controls
- Troubleshoot Cloud PC provisioning issues, sign-in failures, performance concerns, and policy application problems.
Support migration scenarios from:- Traditional physical desktops
- On-premises VDI or third-party DaaS solutions
Windows Endpoint & Intune Management- Implement and support Windows 10/11 management using Intune, including:
- Windows Autopilot (User-Driven, Pre-Provisioning)
- Windows Autopatch
- Update rings, Feature Updates, and Quality Updates
Configure Endpoint Security policies:- Microsoft Defender Antivirus
- Firewall, ASR rules, and BitLocker
- Security Baselines
- Deploy and manage applications (Win32, Store, Microsoft 365 Apps).
- Design compliance policies and integrate with Conditional Access.
Leverage Intune Suite features such as:- Remote Help
- Endpoint Analytics
- Endpoint Privilege Management
- Identity, Access & Security
- Strong experience with Microsoft Entra ID.
- Implement and troubleshoot:
- Single Sign-On (SSO)
- Conditional Access policies aligned with Zero Trust principles
- Understanding of device trust, compliance-based access, and identity-driven endpoint management models.
- Troubleshooting & Automation
Troubleshoot complex issues across:- Windows endpoints
- Intune
- Windows 365 Cloud PCs
Analyze logs and diagnostics using:- Intune troubleshooting tools
- Event Viewer and MDMDiagnosticsTool
- Automate operational tasks using PowerShell and Microsoft Graph (preferred)
- Maintain clear customer-ready documentation and handover guidance.
The Experience you ll need to excel in the role:- 10 15 years of experience in strong hands-on experience with Microsoft Intune and Windows endpoint management.
- Demonstrated experience deploying and supporting Windows 365 Cloud PCs
- Expertise in Windows Autopilot and Autopatch o Endpoint Security and compliance o Conditional Access and identity-driven controls
- Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.
- Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.
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