IT SPECIALIST (CUSTSPT)

Summary

You will serve as a IT SPECIALIST (CUSTSPT) in the INFORMATION TECHNOLOGY AND ASSURANCE DEPARTMENT of NAVOBSERV.

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Duties

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• You will supervise a subordinate work force consisting of (2) GS-2210-09, review and approve work plans to be accomplished by subordinates, establish priorities and schedules for completion of work.
• You will set broad objectives, monitor subordinate employees' performance in providing services, review accomplishments and take appropriate corrective action when deficiencies are noted.
• You will serve as the senior technical Information Technology Specialist for all customer service problems and the focal point for the installation of hardware and software and incident resolution.
• You will provide technical direction in developing, delivering, and maintaining USNO's IT systems and services. while providing a full range of IT hardware and software support to end users.
• You will plan, install, configure, troubleshoot, maintain customer hardware and software, research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
• You will monitor network performance, provide ongoing support, resolution of problems and recovery of operating system malfunctions involving hardware components and software failures.
• You will conduct testing to ensure interoperability, efficiency, and compliance with existing standards, identify and track modifications required to enhance and maintain the installed hardware and software configuration of assigned systems.
• You will analyze and coordinate major facility hardware acquisitions and ensure compliance with applicable procurement directives and procedures.
• You will assist with the configuration management process to formally document and control the functional and physical characteristics of a system or product during its life cycle.
• You will be a member of the cyber security workforce and ensure compliance with all requisite cyber security doctrine, policy, and configuration guidance on all systems.

Requirements

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Conditions of employment

• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• This is a Cyberspace Workforce position, work role code 411-IT SPECIALIST, proficiency level ADVANCED the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to obtain and maintain a U.S. Passport.
• This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.

Qualifications

I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to my experience demonstrating the four competencies above,your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

• Experience in skill in applying advanced principles and practices of Information Technology with extensive knowledge of customer support.
• Experience supporting the customer throughout the planning and integration of complex Information Technology in an operational environment in such disciplines as scientific data acquisition, data processing, database relationships, data management, networks, communications, satellite data ingest and processing, and IT maintenance.
• Experience managing and directing technical activities, evaluating and resolving technical issues, developing and interpreting policies, and coordinating personnel and budgetary resources. This knowledge and these skills are required in order to direct the Command's IT programs, projects, initiatives, and systems and align the organization's technology acquisition/deployment strategy with its business strategy.
• Experience applying management practices in accordance with DON, DOD, and Federal guidelines for CIO competencies as derived from Clinger - Cohen Act of 1996. This knowledge is required to ensure compliance in the acquisition, planning and management of technology for the department to be treated as a capital investment.
• Experience directing the activities of large groups of computer scientists and specialists to plan, design, integrate and implement large and complex computer systems, including support systems, software and integrated interfaces. Communicates expert technical advice, guidance, and recommendations to management, technical specialist, and non-technical personnel.

Additional qualification information can be found from the following Office of Personnel Management website:

OR .

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Additional information

This position is covered by the Department of Defense Priority Placement Program.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: ;br>
PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: ;br>
Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.