Job Description:
• Product Manager for Enterprise Workflow Management We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization and roadmap of our enterprise workflow management platform.
• This role will partner with teams across the client to deliver streamlined, user centric solutions for how employees request services, resolve incidents and fulfill mission critical operational needs.
Requirement:
• The candidate shall also demonstrate the below knowledge and experience:
• Minimum 6 years of direct product management experience.
• Three of which are managing enterprise platforms.
• Candidates with only program or project management experience need not apply.
• Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making
• Expertise in stakeholder management
• Proficiency in user story writing and backlog management.
• Experience with Agile/Scrum delivery methodologies
• Proven experience delivering user centric workflow management solutions and experiences.
• Deep understanding of ITSM principles and frameworks
• Experience managing helpdesk/service desk operations and workflows.
• Knowledge of change management and incident management processes.
• Experience working with ServiceNow.
The Contractor shall deliver, but not limited to, the following:
• Manage the end-to-end product strategy and roadmap for the platform
• Partner with teams to define and deliver core foundational workflows and capabilities for ITSM
• Partner closely with business, IT, security and compliance teams to gather requirements and translate them into clear product specifications and priorities
• Deeply understand user needs and pain points across different personas, and use that insight to drive intuitive, scalable, and compliant solutions
• Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world processes
• Balance short term delivery with long term platform strategy to support scalable solutions
• Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback
• Communicate product vision, progress, and tradeoffs clearly to both technical and nontechnical stakeholders.
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