IT - Practice Manager - IT Service, Support and Operations | EDI | EDI Tools

Job Title Practice Manager - IT Service, Support and Operations | EDI | EDI Tools
Work Location & Reporting Address Englewood, CO 80112 **Strictly report to office on Day 1**

Job Details:
We are seeking an experienced Onsite Team Lead to manage end-to-end EDI partner onboarding and serve as the primary liaison between the client and our offshore delivery team. The role spans all stages of the project lifecycle-from discovery and design through build, testing, cutover, hypercare, and steady state-ensuring timely delivery, issue resolution, stakeholder alignment, and consistent quality. You will plan and assign work to the offshore team, monitor progress, remove blockers, and drive measurable outcomes.

Key Responsibilities
Client & Stakeholder Management
o Act as the onsite point-of-contact for business, IT, and partner stakeholders.
o Lead requirement discovery, clarify partner specs, and align scope, timelines, and acceptance criteria.
o Conduct regular status meetings, demonstrate progress, manage expectations, and handle escalations with calm urgency.
EDI Partner Onboarding
o Coordinate onboarding for new trading partners (suppliers/customers/3PLs) across order-to-cash and procure-to-pay flows.
o Oversee mapping/spec validation and testing cycles ( SIT, UAT etc) with partners and client teams.
o Ensure compliance with partner guidelines and client standards; manage setup across environments and promote to production.
Project Lifecycle & Delivery Management
o Own project planning, RAID (Risks, Assumptions, Issues, Dependencies), change requests, and delivery governance.
o Define and track milestones, KPIs, and SLAs; prepare and present weekly status reports and dashboards.
o Lead go-live readiness, cutover planning, hypercare, and handover to steady-state operations.
Team Leadership (Offshore Management)
o Assign and prioritize work, set daily/weekly goals, and ensure throughput for the offshore team.
o Review deliverables (maps, configurations, test evidence), enforce quality gates, and drive continuous improvement.
o Coach team members, promote best practices, and cultivate a culture of accountability and collaboration.
Issue Resolution & Operational Excellence
o Triage and resolve incidents and defects; drive root-cause analysis (RCA) and implement preventive actions.
o Optimize processes (templates, checklists, automation) to reduce cycle time for partner onboarding.
o Maintain accurate documentation (requirements, mappings, runbooks, SOPs) in the agreed repositories.
Compliance & Security
o Ensure adherence to data privacy, security policies, and audit requirements across B2B/EDI transactions.
o Enforce change control, versioning, and environment promotion standards.
Location for this position is Englewood, CO
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Qualifications:
Basic Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 10+ years of experience in EDI Domain.

Preferred
Technical Skills:
Flow language in WebMethods
Proficient with various EDI/B2B standards & transaction
Oracle, basic SQL writing
At least 10+ years of experience in B2B/EDI Domain
Experience with EDI partner on boarding program, EDI testing
Working experience in creating Partner Profile, Processing rules in MWS
Expertise in creating flow maps in WM Designer
Strong understanding of EDI transactions and standards 850/855/856/810/832/846/867/844/849
Must have great communication skills, be highly motivated, self-directed and have experience in working on large projects.
Expertise in Supply Chain management
Ability to work in team in diverse/ multiple stakeholder environment
Ability to follow defined procedure.
Demonstrate analytical and problem-solving skills
Strong teamwork and interpersonal skills
Experience and desire to work in a Global delivery environment


Core Competencies
Stakeholder & Expectation Management
Analytical Problem-Solving & RCA
Planning & Prioritization
Risk & Change Management
People Leadership & Coaching
Written/Oral Communication & Executive Presence

Minimum years of experience
>10 years


Certifications Needed :No


Top 3 responsibilities you would expect the Subcon to shoulder and execute
Onsite Coordination
Managing Client
Taking ownership of project delivery