Requirements
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3 or more years of experience in technical support specializing in EDI customer onboarding and system implementations.
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Proficiency in EDI X12 standards and supporting specific transaction sets including 832, 850, and 810.
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Experience with basic API troubleshooting and executing connection validations utilizing Postman.
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Experience with managing customer communications and tracking technical bugs utilizing HubSpot CRM and Jira.
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Experience in supporting SaaS platforms within foodservice, hospitality, or supply chain environments.
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Experience with managing a high volume of concurrent software integrations and operational support requests.
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Excellent communication skills to interact directly with external business users and guide them through go-live processes.
Responsibilities
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Coordinate and execute end-to-end customer onboarding and technical EDI implementation activities.
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Configure, test, and validate EDI connections and data transaction integrations for external business clients.
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Troubleshoot and resolve complex EDI transaction failures and incoming customer technical support requests.
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Monitor ongoing EDI transaction processing streams to ensure continuous and reliable data flow.
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Perform basic API connection testing and remote integration troubleshooting utilizing Postman.
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Document customer interactions, implementation statuses, and platform bugs within HubSpot CRM and Jira.
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Collaborate closely with internal technical and project teams to rapidly escalate and resolve system-level issues.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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