Customer Service Specialist

Customer Service6-month contractResponsibility Summary/Job DescriptionThese individuals will answer phone calls and work with users to troubleshoot basic challenges. For example, have you tried clearing your browser history and cache; Have you tried logging out and logging back in; etc.Required QualificationsA high school diploma is required; an associate degree or bachelors degree is preferred.3+ years of experience providing service and support to customers/clients in a professional environmen

Salary: $27.46 - $31.54 Hourly Location : Anchorage, AK Job Type: Full Time Remote Employment: Flexible/Hybrid Job Number: 54450 Department: Administration Division: Administrative Services Opening Date: 06/30/2026 Closing Date: 7/10/2026 5:00 PM Alaska Position Open To: Alaska Residents Only Bargaining Unit: General Government Range: 14/16 Job Description This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. Effective July 1, 2026 th

Key Responsibilities Provide technical support for Salesforce and related third-party applications to internal and external users.Respond to support requests received via email, phone, and virtual meetings/webinars.Investigate, troubleshoot, and resolve application and technical issues.Log, document, track, and monitor incidents through Salesforce Helpdesk, Jira, or other incident management systems.Ensure incidents are categorized, prioritized, and assigned appropriately.Validate reported bugs

Overview IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial re