AI Engineer II

Overview

In the 1980s, Microsoft Office revolutionized global industries and empowered the modern information worker by moving knowledge work from typewriters and physical ledgers to Microsoft Office. Today, you are looking at an opportunity at Microsoft Office AI Team to drive the next revolution in history, evolving Office from a digital tool into an intelligent copilot, as an AI Engineer. Sitting at the intersection of agentic AI and next-generation multi-modal intelligence, you are missioned to define transformative AI solutions across Microsoft 365, empowering hundreds of millions of users to work and create naturally through text, voice and vision-based experiences.

Achieving such goals requires more than just technical depth; it demands a unique mastery - the ability to deeply understand, build, and orchestrate the end-to-end intelligence that defines how AI behaves. You will step beyond traditional boundaries to operate as a multidisciplinary engineer, seamlessly bridging Software Engineering (SWE), Applied Science (AS), Product, and Design to ensure the true power of ML/LLM models are fully harnessed to translate cutting-edge capabilities into secure, reliable, and delightful user experiences. Together, you will deliver intelligent breakthrough multi-modal systems powering Copilot agentic experiences across Word, Excel, PowerPoint, and beyond.

As an AI Engineer, you will design, build, and ship production-grade agentic and/or multi-modal AI systems that integrate directly into core M365 Copilot experiences. Through your dedication, the future is in your hand to set the industry bar with autonomous agents, multi-agent frameworks, and LLM-powered workflows that fuse text, voice, and vision to translate user intent into high-quality outcomes at global scale. If you are passionate about advancing the frontiers of AI and shaping how people interact with technology, we invite you to join our mission.

Responsibilities

• Prototype and iterate on AI agent experiences that reimagine Office workflows, rapidly, validating feasibility, UX, and technical approaches, while pushing the frontier of the agent-driven productivity.

• Ship features by operating at the true intersection of AS and SWE, where a single AI engineer can unlock disproportionate impact by translating model capability and product intent into intelligent, production-ready systems.

• Design and develop tools and evaluation frameworks to observe and monitor real-time agent health, investigate customer feedback, and build continuous learning systems for end-to-end AI workflows.

• Invent and lead industry-defining multimodal AI experiences across Microsoft 365 by exploring new interaction paradigms and system architectures that unlock and define natural user interface between human and AI.

• Continuous learning and stay current with advances in generative AI and software engineering. Invest time in learning new tools and frameworks, propose improvements to build processes, and share knowledge with colleagues.

• Embody Microsoft culture and values.

Qualifications

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field AND 2+ years technical engineering experience including some production experience building applications with LLMs and/or deploying ML/LLM/agent systems with coding in languages including, but not limited to, Python, Typescript/Javascript, C, C++, or C#

Preferred Qualifications

• 1+ year of experience training, fine-tuning, and evaluating ML/LLM models, including data preparation, experiment design, offline/online validation, and performance optimization.
• Course work, research or relevant training in ML/AI/LLMs, with a demonstrated track record of pushing into new interdisciplinary areas at the intersection of applied science, engineering, and product.

• Proven experience orchestrating agentic systems in production, including prompt design, tool/function calling, context and memory management, routing/planning, and evaluation.

• Understanding of async programming patterns, microservices architecture, and event-driven systems

• Growth mindset, resilience, and excellent communication & collaboration skills.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.