| Top Skills & Years of Experience | Required Qualifications -
7+ years of experience serving as a Scrum Master in Agile software development environments. -
Proven experience supporting complex, enterprise-level financial or debt management software solutions. -
Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe,Nexus, LeSS, or similar). -
Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices. -
Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting. -
Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives. -
Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams (engineering, QA, product, architecture, compliance, and operations). -
Hands-on experience using Agile lifecycle management tools (Azure DevOps, Jira,Rally, VersionOne, etc.). -
Proven ability to coach Product Owners in backlog refinement, story decomposition,estimation, and value prioritization. -
Experience supporting teams working with integration-heavy, API-driven, or data-centric systems. -
Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements). -
Excellent communication, facilitation, conflict resolution, and stakeholder management skills. -
Ability to lead multiple Agile teams or a large, scaled program context. -
Experience working in fast-paced, cloud-first environments (Azure, AWS, or Google Cloud Platform).
Preferred Qualifications -
SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II,ICP-ACC, or equivalent certification. -
Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms. -
Understanding of user-centered design, accessibility standards, and customer journey mapping. -
Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation. -
Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams. -
Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.
Key Competencies -
Strong servant leadership mindset with a focus on empowering teams. -
Exceptional analytical, organizational, and problem-solving skills. -
Ability to drive transparency, predictability, and continuous delivery. -
Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI
updates. -
Ability to maintain a positive, motivating influence within high-pressure or sensitive
delivery timelines. |
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