What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.
At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
- Excellent Health benefits with low-cost employee premium.
- Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
- Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Who we are?
At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.
At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.
We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.
Role - Senior Windows / VMware Infrastructure Lead
Location: Plano TX- (5 Days onsite & 24x7 Rotational)
Shift: Rotational (Shift 1 (8 AM 5 PM), Shift 2 (4 PM 1 AM), Shift 3 (12 AM 9 AM)) also on weekend based upon Roaster
Role Overview
We are seeking a highly experienced senior infrastructure professional with deep expertise in Windows Server Administration, VMware Virtualization, SCCM, and HPE Hardware Operations to support and lead mission-critical enterprise infrastructure in a 24x7 onsite production environment. The role requires strong technical depth, operational leadership, and the ability to lead a team of engineers supporting high-availability enterprise systems.
Core Responsibilities:
- Windows Server Administration:
- Perform end-to-end administration of Windows Server 2012, 2016, 2019, and 2022 environments.
- Execute OS patching cycles, lifecycle upgrades, performance tuning, and advanced troubleshooting of OS-level issues.
- Implement baseline security controls, hardening standards, and compliance requirements across server infrastructure.
- Diagnose and resolve server performance, services, event log, storage, and system-level operational issues.
- Support high-availability production systems with minimal downtime during maintenance activities.
- VMware Administration:
- Administer and maintain VMware ESXi hosts and vCenter Server across distributed enterprise environments.
- Perform VM provisioning, cloning, snapshots, migrations, host builds, and baseline configuration management.
- Manage Site Recovery Manager (SRM) operations and DR readiness activities.
- Configure and optimize HA, DRS, cluster balancing, and resource utilization.
- Conduct proactive performance monitoring, capacity planning, and virtualization health checks.
- SCCM Administration:
- Manage SCCM infrastructure including site servers, distribution points, collections, and client health monitoring.
- Execute patch deployment, software distribution, and compliance reporting across enterprise systems.
- Troubleshoot SCCM client communication, deployment failures, and software update issues.
- Develop operational reports for patch compliance and software inventory governance.
- HPE Hardware Administration:
- Administer HPE ProLiant servers, BladeSystem infrastructure, and associated enterprise hardware platforms.
- Utilize HPE iLO for remote server access, diagnostics, configuration, and troubleshooting.
- Manage firmware, BIOS, and driver upgrades aligned with approved maintenance standards.
- Coordinate with OEM/vendor teams for hardware incidents, replacements, and preventive maintenance.
- Leadership & Operational Ownership:
- Proven experience leading and mentoring a team of 7 engineers or more in a 24x7 onsite operations model.
- Manage rotational shifts, ensure shift coverage, handovers, and operational continuity across all support windows.
- Lead critical production incidents, drive technical bridge calls, and coordinate cross-functional resolution activities.
- Own workload distribution, escalation handling, SLA adherence, and service quality improvement.
- Coach team members, review technical outputs, and strengthen documentation and knowledge maturity.
- Act as an operational anchor for leadership communication and major issue management.
Required Skills & Experience:
- Minimum 11+ years of hands-on enterprise experience across Windows, VMware, SCCM, and HPE infrastructure domains.
- Minimum 3 5 years of leadership experience managing enterprise support teams.
- Strong troubleshooting capability across OS, virtualization, hardware, storage, and infrastructure layers.
- Proven experience supporting 24x7 production operations in high-availability environments.
- Strong working knowledge of Incident, Problem, Change, and Release Management (ITIL aligned).
- Experience creating and maintaining SOPs, runbooks, KB articles, and operational documentation.
Preferred Certifications:
- Microsoft Certified: Windows Server Administrator Associate
- VMware Certified Professional (VCP)
Tools & Technologies:
- Platforms: Windows Server (2012 2022), VMware vSphere (7.x / 8.x)
- Hardware: Hewlett Packard Enterprise ProLiant, iLO, OneView
- Management Tools: Microsoft Endpoint Configuration Manager, ServiceNow, AppViewX
- Monitoring & Security: Dynatrace, BigPanda, Tripwire
Soft Skills:
- Strong communication with both technical and leadership stakeholders
- High adaptability in fast-paced enterprise environments
- Strong cross-team collaboration and escalation management
- Analytical problem-solving mindset with operational ownership
What you ll get from us:
Insert employee benefits here e.g.:
- Competitive Salary
- Company Pension Scheme
- Comprehensive Health Insurance
- Flexible Work Hours and Hybrid Work Options
- XX days paid annual holidays + public holidays.
- Professional Development and Training Opportunities
- Employee Assistance Program (EAP)
- Diversity, Equity, and Inclusion Initiatives
- Company Events and Team-Building Activities
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
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