Software Guidance & Assistance, Inc., (SGA), is searching for a
Product Manager (Web Platform) for a
CONTRACT assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role.
Adobe.com is one of the most heavily trafficked corporate websites in the world, the front door for most of our customers, and a primary revenue generator. The product management team focuses on making adobe.com an extraordinary experience for all site visitors - from consumers to enterprise customers and partners across the entire journey.
We are seeking a Product Manager/Product Owner to build and improve site-wide capabilities, spanning internal and external digital technologies, data, and integration platforms. You'll help drive new capabilities across our platform ecosystem - including our Personalization Platform, which is increasingly powered by conversational AI and LLM-based experiences. You will interface regularly with internal business stakeholders, other product managers, program managers, engineering, web production, experience design teams, and 3rd-party vendors. This is an exciting role where you'll drive and deliver highly valuable, visible results that significantly impact many of our customers and prospects.
Responsibilities: - Lead the evolution of Adobe.com platform capabilities, developing them as critical infrastructure for the company's consumer and enterprise solutions
- Use data, customer and competitive insights, and industry standards to identify opportunities for new capabilities and compelling experiences - including chat and conversational AI touchpoints
- Assess new market opportunities and strategic areas of growth within our audience
- Collaborate with internal and external partners to drive a wide range of research (E2E reviews, audits, user testing, A/B testing, analytics deep dives)
- Create business cases outlining projected impact for each initiative to prioritize the roadmap
- Work with Experience Designers on customer journeys, UX flows, and page designs
- Translate requirements into feature specs/user stories with clear acceptance criteria for engineering
- Define goals, set priorities, and drive a backlog of features adapted to your markets
- Actively manage ambiguity and change within the product backlog
- Assess and report on results of initiatives vs. expected impact
- Align key partners on vision, roadmap, and prioritization of platform capabilities
- Present convincingly to executives, partners, and users/customers
- Make tough trade-off decisions to maximize impact
Required Skills: - 3-5+ years of product management/product owner experience, ideally spanning web/mobile platforms; experience with personalization, segmentation, or conversational/chat-based products a strong plus
- Working knowledge of GenAI/LLM-powered product patterns (chat interfaces, conversational flows, retrieval-grounded responses) - enough to scope requirements and partner effectively with engineering, even without a deep technical background
- Experience working cross-functionally with design and engineering teams - user stories, UX flows, customer journeys
- Strong day-to-day execution: backlog grooming, writing tickets, setting up test cases
- Highly analytical; relentless focus on using data (A/B testing, E2E reviews, audits) to drive measurable outcomes
- 5+ years of experience as a Product Owner or Product Manager in a technology-focused organization
- Proven experience conceptualizing, defining, building, and releasing products on a web/mobile ecosystem, with solid understanding of web technologies
- Familiarity with how GenAI/LLM and chat-based solutions fit into a broader product - you don't need to write the models, but you should be comfortable defining requirements, evaluating trade-offs, and asking the right technical questions
- Experience leading Agile-based development teams
- Articulate in defining product requirements, functional specs, and user stories
- Excellent verbal/written communication, collaboration, analytical, and presentation skills to influence stakeholders and partners
- Able to set goals and contribute to strategic initiatives for a team
- Ability to build positive relationships across functions within a large organization
- Passion for learning about industry and technology trends, especially in AI/ML and personalization
- Nice to have: exposure to Adobe Experience Platform or similar tools (AEM, Target, Audience Manager, CDPs, testing/targeting/analytics platforms)
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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