Web Modernization Organizational Change Manager

• The Web Modernization Organizational Change Manager will support organizational change management activities related to web governance, digital transformation, and modernization initiatives.
• The role focuses on driving stakeholder engagement, supporting adoption, and enabling smooth transition to new governance processes, workflows, and digital operating models.

Experience:

• Minimum 3 years of experience in organizational change management, communications, training, or project coordination required.
• Experience supporting digital transformation or technology adoption initiatives preferred.
• Experience working in higher education, public sector, or large complex organizations preferred.
• Experience supporting web governance or digital experience programs preferred.

Responsibilities:

• Support organizational change management activities for web modernization and governance initiatives.
• Develop and execute change management and stakeholder engagement plans.
• Coordinate communications and readiness activities for new governance processes and workflows.
• Document and communicate web governance standards, intake procedures, and support processes.
• Create presentations, FAQs, job aids, and end-user training materials.
• Support stakeholder engagement across distributed organizational units.
• Coordinate training sessions, readiness activities, and adoption support efforts.
• Collaborate with technical teams, project managers, and stakeholders to ensure implementation readiness.
• Track risks, stakeholder concerns, and adoption challenges, and support mitigation planning.
• Assist with meeting coordination and governance documentation.
• Support process improvement and operational readiness for enterprise web services.

Should Have:

• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities in a complex environment.
• Strong organizational and coordination skills.
• Ability to work effectively across technical and non-technical teams.
• Experience with change management frameworks such as Prosci or ADKAR preferred.
• Strong documentation and presentation skills.

Skills:

• Organizational change management.
• Stakeholder engagement and communication.
• Training and adoption support.
• Process documentation and workflow design.
• Project coordination.
• Web governance and digital transformation support.
• ServiceNow workflows (preferred).
• Knowledge base and support documentation creation.

Qualification And Education:

• Bachelor s degree in Organizational Change Management, Communications, Business Administration, IT, HR, or related field required, or equivalent experience.