Service Desk Technician

Key Responsibilities

Service Desk & User Support

• Provide technical support to end users, resolving the majority of incidents and service requests at the first point of contact.
• Identify, analyze, and resolve software, system, and access-related issues using structured troubleshooting techniques.
• Escalate complex issues to appropriate technical teams when necessary.
• Build rapport with users to gather accurate problem details and set clear expectations.

Collaboration & Continuous Improvement

• Work closely with IT teams and business partners to deliver effective technical solutions.
• Promote collaboration and continuous improvement within the support team.
• Develop an understanding of business processes and translate requirements into technical solutions.

Software Deployment & Maintenance

• Assist with software releases, upgrades, and deployments.
• Communicate system changes, release schedules, and service impacts to end users.
• Test fixes and enhancements to ensure issues are fully resolved prior to closure.
• Identify and learn new software and hardware platforms supported by the organization.

Operational Excellence

• Complete all tasks with a strong focus on quality and customer satisfaction.
• Meet or exceed defined service level objectives (SLOs).
• Accurately document work completed, including incidents, service requests, and project updates.
• Provide guidance and support to less experienced team members.
• Forecast work effort and timelines in coordination with team members.
• Generate and deliver status updates and reports to leadership and business stakeholders.

Troubleshooting & Diagnostics

• Use diagnostic tools, knowledge bases, and internal documentation to support issue resolution.
• Access software updates, drivers, and technical resources to aid troubleshooting.
• Apply structured problem-solving and analytical skills to restore service efficiently.

Security & Compliance

• Follow established policies, standards, and procedures to ensure system security and data integrity.
• Complete assigned administrative and operational tasks in compliance with organizational requirements.

Job Type & Location
This is a Contract position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.