Top Skills & Experience
3+ years of experience providing Help Desk or Technical Support in an enterprise setting
Proficiency with:
Active Directory (password resets, user onboarding/offboarding)
Windows OS (Windows 10)
Microsoft 365 (Outlook/Exchange, license assignment)
VPN connectivity and MFA support
VDI environments
Intune (MDM), profile setup, and application troubleshooting
Experience working in a ticketing system (ServiceNow preferred)
Strong interpersonal and customer service skills
Ability to assist users via phone, email, chat, or in person
Nice-to-Have Skills
SharePoint support
Hardware/software troubleshooting
Reimaging laptops
Cloud and virtualization technologies (e.g., O365, AWS)
Windows Server environment experience (2012, 2016)
Knowledge of networking fundamentals
Experience with identity management tools (Active Roles, One Identity Manager)
Responsibilities
Strategy & Planning
Collaborate with team members to ensure reliable operation of systems and software
Support a culture of teamwork and continuous improvement
Acquisition & Deployment
Assist with software releases and rollouts
Perform software updates, improvements, and deployments
Forecast time and effort required for assigned tasks
Operational Management
Complete all assigned tasks with attention to quality and customer satisfaction
Meet or exceed Service Level Objectives (SLOs)
Provide guidance to junior team members as needed
Work cross-functionally with IT and business teams to resolve issues
Communicate effectively with users to understand and resolve technical problems
Provide status updates on projects and unforeseen issues
Follow established security, compliance, and operational policies
Utilize diagnostic tools, knowledge bases, and documentation to resolve issues
Identify new tools, techniques, and best practices that improve support services
Test and verify fixes before deployment
Support administrative tasks as assigned
Key Functions
Tier 1-2 technical support
User account creation and access provisioning
Troubleshooting hardware, software, and network issues
Resetting passwords and managing accounts in Active Directory
Supporting Microsoft 365, Exchange, and Outlook
Laptop reimaging, device setup, and mobile device support
Managing incidents and service requests in a ticketing system
Job Type & Location
This is a Contract position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005897726
- Posted 6 hours ago
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